Google Shopping Feed – Missing Product Data

Hi Nick,

Thanks for using our plugin and reaching out to us. When we Google on this issue it actually appears not to have anything to-do with the feed but with a setting in your merchant center. I believe this post describes how to solve it: https://helpcenter.simprosys.com/portal/kb/articles/missing-product-data-google-merchant-center

Hope this helps!

Hi,

Thanks for the reply. We’ve followed the procedures/processes suggested by the link but still have the problem.

An example of the top and bottom of our feed is shown below – it all looks okay to us but I appreciate you are the experts! Is there anything you can see that may be causing an issue?

<rss xmlns:g=”https://base.google.com/ns/1.0&#8243; version=”2.0″>
<channel>
<title>Dart Silver</title>
<link>https://dartsilverltd.co.uk</link&gt;
<description>WooCommerce Product Feed PRO – This product feed is created with the Product Feed PRO for WooCommerce plugin from AdTribes.io. For all your support questions check out our FAQ on https://www.adtribes.io or e-mail to: [email protected] </description>
<item>
<g:id>39651</g:id>
<g:title>Sterling Silver Spoon, Royalty Wedding, Cased, Cooper Brothers & Sons Ltd, Sheffield 1972</g:title>
<g:description>Sterling Silver Spoon Sterling silver spoon in case of issue, made to commemorate the Silver wedding anniversary of Queen Elizabeth II & Prince Philip in 1972. Hallmarked from Sheffield in 1972 with the makers mark being that of Cooper Brothers & Sons Ltd. One small dark spot on bowl, otherwise in perfect condition. Measures 122mm in length. DATE 1972 MAKER or SPONSOR MARK Cooper Brothers & Sons Ltd ASSAY OFFICE Sheffield WEIGHT (Grammes) 19.2 WEIGHT (Troy) 0.61 REF:- 234F</g:description>
<g:link>https://dartsilverltd.co.uk/product/sterling-silver-spoon-royalty-wedding-cased-cooper-brothers-sons-ltd-sheffield-1972/</g:link&gt;
<g:image_link>https://dartsilverltd.co.uk/wp-content/uploads/2020/05/HH1.jpg</g:image_link&gt;
<g:availability>in stock</g:availability>
<g:price>GBP 39.00</g:price>
<g:google_product_category>138</g:google_product_category>
<g:condition>New</g:condition>
<g:identifier_exists>no</g:identifier_exists>
</item>

…

<item>
<g:id>152</g:id>
<g:title>Silver Snuff Box, Birmingham 1822, Thomas & William Simpson</g:title>
<g:description>Antique English sterling silver snuff box by Thomas & William Simpson, hallmarked from Birmingham in 1822. Engraving to lid reads ( Presented to George Peacock as a mark of esteem by James Bishop 1824). In excellent order with just one minute small dink on one side(very very minor). Measures 82x49x18mm. DATE 1822 MAKER or SPONSOR MARK Thomas & William Simpson ASSAY OFFICE Birmingham WEIGHT (Grammes) 103.8 WEIGHT (Troy) 3.33 REF:- 332U</g:description>
<g:link>https://dartsilverltd.co.uk/product/silver-snuff-box-birmingham-1822-thomas-william-simpson/</g:link&gt;
<g:image_link>https://dartsilverltd.co.uk/wp-content/uploads/2016/09/snuff1.jpg</g:image_link&gt;
<g:availability>out of stock</g:availability>
<g:price>GBP 395.00</g:price>
<g:google_product_category>138</g:google_product_category>
<g:condition>New</g:condition>
<g:identifier_exists>no</g:identifier_exists>
</item>
</channel>
</rss>

Regards,
Nick Burton

Hi Nick,

Your feed is fine. As a test I uploaded it to one of our test merchant centers and it was accepted. See: https://www.dropbox.com/s/ta3d3uci9gc4nej/1173.png?dl=0

So we still believe this is related to a merchent center setting at your end. Perhaps you can reach out to Google’s support?

Hi,

Thanks for the reply again!

The feed you uploaded was the second feed which we created excluding the “out of stock” items. We think there may have been missing data (product image links etc.) in the out of stock items. Google did, indeed, report that there were no issues with any items in that feed.

However, we uploaded it to Google and all the items are now marked “Product Data Disapproved” but we think that’s because we used a different feed name to the original which Google doesn’t seem to like!

We’ve tried it again with the same feed name as the original and hopefully that will sort it.

Thanks for your time.

Regards,
Nick Burton

Hi,

Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

Please do not hesitate to reach out to us again whenever you need our help.