Google Rich Results shows “Value in property “reviewCount” must be positive”

  • Resolved joshuabaer23

    (@joshuabaer23)


    4 years, 1 month ago

    I noticed past posts about 0 results showing for review count, but I found some interesting points. In rich results, it shows zero count, although it does see the reviews. If I disable the plugin, the count also shows zero, but the reviews still show.

    Iv had this plugin for 2 days, imported 109 reviews, and it already shows I maxed my import. I thought I had 400 free imports?

    One other thing, my admin css gets considerably changed while this plugin is active. My radio buttons are effected, and the top portion of post edits are bolded.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Zizou wooshark member

    (@zizou1988)

    Hello Joshuabaer and thank for posting a thread on the support,

    for the 0 counts issue, it is an issue with latest version of woocommerce, it is a regression actually, we had added a work arround to fix the issue and normally it is fixed, if it is not the case, please provide me more details and i will check this out,
    for the second issue
    actually there was a bug with the number of items that can be imported, it is not anyomore 400 since long time, it is 150, I have update the FAQ and fixed the bug on the code, now you should be able to import more products.

    for the issue with css, I would like if you can send a screenshot by email to [email protected] I will create a ticket support in order to fix this issue,

    for any suggestion or new feature, do not hesitate to propose it to us,
    thank you again for this and have a good day

    Thread Starter joshuabaer23

    (@joshuabaer23)

    Thank you for the prompt support. I will email login details and screenshots.

    Plugin Author Zizou wooshark member

    (@zizou1988)

    ok great thank, I will mark this as solved.

    I have the same issue. Google Search Console shows “Value in property “reviewCount” must be positive.”

    This is the page:
    https://luxdecorboutique.com/product/soft-knit-throw/

    Please could you let me know how to fix this?
    Thanks in advance.

    • This reply was modified 4 years, 1 month ago by luxdecor21.
    Thread Starter joshuabaer23

    (@joshuabaer23)

    @luxdecor21 , FYI, I communicated with their support team via email and they seemed to acknowledge the problem, explaining they “would make a ticket” about it. Its been 10 days now and I havent heard anything back on the matter.

    Hopefully a solution comes quick, as this matter causes various problems for google shopping and search results.

    Plugin Author Zizou wooshark member

    (@zizou1988)

    @joshuabaer23 @luxdecor21

    we have been working on this last days, we are still not able to find the root cause of this, already checking with woocommerce core team how this can be solved, waiting for their reply back,
    I will keep this thread open till a solution is available,
    sorry again for the inconvenience, but when something is not directly related to our solution, sometimes it become not a simple task.

    Plugin Author Zizou wooshark member

    (@zizou1988)

    @joshuabaer23 @luxdecor21 good news, we got a reply from woocommerce community and it seems there is a way to make this work, the team is working on this I will keep you posted very soon

    Plugin Author Zizou wooshark member

    (@zizou1988)

    The issue has been fixed on the version 1.9.7, we have run some tests on our local envionrement and it works fine, for all new products this will be working fine, for old products, you will need to add one comment at least to make them compatible with google console.
    waiting for your feedbacks to update the support thread

Viewing 8 replies - 1 through 8 (of 8 total)
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