• Resolved captainlootz

    (@captainlootz)


    Good Day Everyone,

    I am currently trying to setup Stripe but I am running into an error whenever I use google pay which is as follows

    I clicked on the “Buy with G Pay” Button
    Filled out the necessary information including CC information, Shipping Information, and shipping preference.
    Error is thrown in which is “There was an error processing Your Order”

    I have done the following in no particular order
    Made a staging site and enabled storefront as well as disabled most plugins
    Setup Stripe testing mode and enabled testing mode
    I Used a real credit card in a live setting
    Checked forums and googled the problem
    Updated all plugins and also made sure WordPress was up to date.
    Checked Woocommerce Logs
    Checked documentation

    I can’t seem to find a way for it to work. Any help would be greatly appreciated.

    ### WordPress Environment ###
    
    WordPress address (URL): https://vgmx.com
    Site address (URL): https://vgmx.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
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    PHP Version: 8.0.14
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_tx11v2d096_
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    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
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    ### Settings ###
    
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    Force SSL: –
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    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: https://vgmx.com
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.9
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
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    ### Status report information ###
    
    Generated at: 2022-03-15 11:09:56 -04:00
    • This topic was modified 2 years, 8 months ago by captainlootz.
    • This topic was modified 2 years, 8 months ago by captainlootz.
    • This topic was modified 2 years, 8 months ago by captainlootz.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @captainlootz

    Just to double-check, when you set your staging site and tried to use Stripe in a test environment, is it working?

    Also, have you tried with a different card and/or with a different payment method? I’m asking this because a processing error can be related to the card or the payment method.

    So, to better isolate it, is it happening with all other payment methods or only with Google Pay?

    And finally, have you changed your Stripe API Keys before? If so, have you made a cleanup?

    You can read more about this cleanup here:

    https://woocommerce.com/document/stripe-fixing-customer-errors/

    Let us know how it goes! All the best,

    Thread Starter captainlootz

    (@captainlootz)

    Good Day,

    Thank you for your reply. Stripe CC processing works just fine in the test, live, and staging environment. My problem is only with Google Pay.

    I am currently testing on my staging website with almost every plugin disabled. I have Stripe in testing mode as well as Google Pay in testing mode, this site explains how to get into Google Pay testing https://developers.google.com/pay/api/android/guides/resources/test-card-suite. I have now tested every available test CC there is for Google Pay as requested and I am still getting There was an error processing Your Order. We just joined Stripe and I don’t think I have changed the Stripe API Key.

    Stripe CC is working on this staging site.

    Please let me know how you would like to proceed.

    Hi @captainlootz!

    Thank you for the detailed answers.

    Could you please try again changing your theme back to a default one like Storefront and disable all plugins except WooCommerce and Stripe to see if the issue persists?

    It is to discard a possible conflict with your theme or another plugin you have installed.

    If the issue continues after that, kindly enable Stripe’s Log error messages option under the Debug mode section in WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings.

    Once you do this, try to make a test transaction with Google Pay again to generate logs. Then, you can go to WooCommerce > System Status > Logs and search for the Stripe log.

    Once you have it, you can share it here to check further into your case.

    Let us know how it goes for you!

    Thread Starter captainlootz

    (@captainlootz)

    Below is the information that you have requested. I have taken some information out of the error log as it has my personal information in it. You can find these areas since it says -= REDACTED =-

    Thank you for the assistance.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://68g.d0a.myftpupload.com
    Site address (URL): https://68g.d0a.myftpupload.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.14
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_6n5c4f81qg_
    Total Database Size: 241.63MB
    Database Data Size: 206.18MB
    Database Index Size: 35.45MB
    wp_6n5c4f81qg_woocommerce_sessions: Data: 47.20MB + Index: 1.39MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_order_items: Data: 0.42MB + Index: 0.18MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_order_itemmeta: Data: 2.23MB + Index: 1.49MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_tax_rates: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_6n5c4f81qg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_6n5c4f81qg_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_actionscheduler_logs: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_cff_facebook_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_cff_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_cff_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_cff_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_commentmeta: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_comments: Data: 3.52MB + Index: 2.16MB + Engine InnoDB
    wp_6n5c4f81qg_em_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_em_events: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_6n5c4f81qg_em_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_6n5c4f81qg_em_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_em_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_ewwwio_images: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_6n5c4f81qg_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_6n5c4f81qg_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_gmp_htmltype: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_grp_google_review: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_mec_attendees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_mec_dates: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_mec_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_mec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_mec_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_options: Data: 7.27MB + Index: 0.28MB + Engine InnoDB
    wp_6n5c4f81qg_postmeta: Data: 34.56MB + Index: 17.06MB + Engine InnoDB
    wp_6n5c4f81qg_posts: Data: 10.52MB + Index: 1.17MB + Engine InnoDB
    wp_6n5c4f81qg_shortpixel_queue: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_6n5c4f81qg_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_6n5c4f81qg_termmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_6n5c4f81qg_terms: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
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    wp_6n5c4f81qg_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_6n5c4f81qg_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_usermeta: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
    wp_6n5c4f81qg_users: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wcsc_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wc_customer_lookup: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
    wp_6n5c4f81qg_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_wc_order_product_lookup: Data: 0.36MB + Index: 0.39MB + Engine InnoDB
    wp_6n5c4f81qg_wc_order_stats: Data: 0.27MB + Index: 0.25MB + Engine InnoDB
    wp_6n5c4f81qg_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_6n5c4f81qg_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_wc_product_meta_lookup: Data: 0.14MB + Index: 0.31MB + Engine InnoDB
    wp_6n5c4f81qg_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wpml_mails: Data: 86.52MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_6n5c4f81qg_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_action_history: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_mapping_template: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_indexable: Data: 4.52MB + Index: 1.73MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.30MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_prominent_words: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_seo_links: Data: 1.50MB + Index: 0.38MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_zp_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2824
    bp-email: 15
    customize_changeset: 7
    cybrchmpsthmoption: 16
    elementor_library: 20
    event: 1
    grw_feed: 1
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_img_sitemap_index: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    location: 1
    mec_calendars: 6
    mec-events: 2
    mep_events: 15
    ml-slide: 3
    ml-slider: 1
    nav_menu_item: 32
    oembed_cache: 6
    option-tree: 1
    page: 10
    post: 3
    product: 717
    product_variation: 265
    revision: 475
    shop_coupon: 1
    shop_order: 1980
    shop_order_refund: 59
    sp_wps_shortcodes: 2
    upcp_product: 1
    wafs: 1
    wcpcsu-custom-post: 1
    wp_global_styles: 2
    x-portfolio: 17
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (8) ###
    
    Elementor Pro: by Elementor.com – 3.6.3
    Elementor: by Elementor.com – 3.5.6
    Jetpack: by Automattic – 10.7
    Login or Logout Menu Item: by cartpauj – 1.2.2
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.23 (update to version 1.25.24 is available)
    WooCommerce: by Automattic – 6.3.1
    
    ### Inactive Plugins (42) ###
    
    Advanced Cron Manager: by BracketSpace – 2.4.2
    Advance Ecommerce Tracking Premium: by theDotstore – 3.6.3
    BizPrint Print Manager for WooCommerce: by BizSwoop a CPF Concepts
    LLC Brand – 4.1.20
    
    CTX Feed: by WebAppick – 4.4.54
    Event Manager and Tickets Selling Plugin for WooCommerce: by MagePeople Team – 3.5.9
    Facebook for WooCommerce: by Facebook – 2.6.12
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.17.0
    Google Ads & Marketing by Kliken: by Kliken – 1.0.8
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.4.0
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Modern Events Calendar Lite: by Webnus – 6.4.5
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.2.1
    Preorders for WooCommerce: by Bright Plugins – 1.2.5
    Prevent Customers To Cancel WooCommerce Orders: by Tyche Softwares – 1.2
    Product Slider for WooCommerce: by ShapedPlugin – 2.5.0
    Query Monitor: by John Blackbourn – 3.8.2
    reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.29
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0
    Search Engine Visibility: by GoDaddy – 0.5
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.34
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.32.0
    Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.7.5.3
    Smart Image Resize PRO: by Nabil Lemsieh – 1.7.5.4
    Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.1.2
    Stock Manager for WooCommerce: by StoreApps – 2.8.3
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
    WebP Converter for Media: by Mateusz Gbiorczyk – 4.2.4
    Widget for Google Reviews: by RichPlugins <[email protected]> – 2.1.3
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
    WooCommerce Cart Stock Reducer: by James Golovich – 3.85
    WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce Product Carousel, Slider and Grid Ultimate: by wpWax – 1.8.6
    Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.4
    WP-Cron Status Checker: by Webhead LLC – 1.2.4
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.3
    
    WP Crontrol: by John Blackbourn & crontributors – 1.12.0
    WP Mail Logging: by Wysija – 1.10.4
    WP Rocket: by WP Media – 3.10.8
    Yoast SEO: by Team Yoast – 18.3
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 4.22.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #6997 - /shop/
    Cart: #6998 - /cart/
    Checkout: #6999 - /checkout/
    My account: #7000 - /my-account/
    Terms and conditions: #11846 - /return-and-pre-order-policy/
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.0.0
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?
    
    ### Action Scheduler ###
    
    Complete: 727
    Oldest: 2022-02-15 09:47:10 -0500
    Newest: 2022-03-17 16:40:22 -0400
    
    Failed: 1
    Oldest: 2021-05-27 15:27:09 -0400
    Newest: 2021-05-27 15:27:09 -0400
    
    Pending: 1
    Oldest: 2022-03-18 16:38:13 -0400
    Newest: 2022-03-18 16:38:13 -0400
    
    ### Status report information ###
    
    Generated at: 2022-03-17 16:49:30 -04:00
    
    2022-03-17T18:10:06+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    account
    ====End Log====
    
    2022-03-17T18:17:29+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    customers/cus_LKFf1jNU6FCo5d/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
    
    2022-03-17T18:18:48+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    sources/src_1KeNuLG4NhHuwltQbiD2X6lx
    ====End Log====
    
    2022-03-17T18:18:48+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    customers/cus_LKFf1jNU6FCo5d request: Array
    (
        [email] => -= REDACTED =-
        [description] => Name: -= REDACTED =-, Username: vgmx*****
        [metadata] => Array
            (
            )
    
        [preferred_locales] => Array
            (
                [0] => en-US
            )
    
    )
    
    ====End Log====
    
    2022-03-17T18:18:48+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    Info: Begin processing payment for order 17577 for the amount of 37.61
    ====End Log====
    
    2022-03-17T18:18:48+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    payment_intents request: Array
    (
        [source] => src_1KeNuLG4NhHuwltQbiD2X6lx
        [amount] => 3761
        [currency] => usd
        [description] => VGMX - Order 17577
        [metadata] => Array
            (
                [customer_name] => -= REDACTED =-
                [customer_email] => -= REDACTED =-
                [order_id] => 17577
                [site_url] => https://68g.d0a.myftpupload.com
            )
    
        [capture_method] => automatic
        [payment_method_types] => Array
            (
                [0] => card
            )
    
        [customer] => cus_LKFf1jNU6FCo5d
        [statement_descriptor] => VGMX.com* #17577
        [shipping] => Array
            (
                [name] => -= REDACTED =-
                [address] => Array
                    (
                        [line1] => -= REDACTED =-
                        [city] => Columbus
                        [country] => US
                        [postal_code] => 43229
                        [state] => OH
                    )
    
            )
    
    )
    
    ====End Log====
    
    2022-03-17T18:18:49+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    Stripe PaymentIntent pi_3KeNuPG4NhHuwltQ0KeVbe5Y initiated for order 17577
    ====End Log====
    
    2022-03-17T18:18:50+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    payment_intents/pi_3KeNuPG4NhHuwltQ0KeVbe5Y/confirm request: Array
    (
        [source] => src_1KeNuLG4NhHuwltQbiD2X6lx
        [level3] => Array
            (
                [merchant_reference] => 17577
                [shipping_amount] => 0
                [line_items] => Array
                    (
                        [0] => stdClass Object
                            (
                                [product_code] => 17355
                                [product_description] => Hogwarts Express Logo Ligh
                                [unit_cost] => 3499
                                [quantity] => 1
                                [tax_amount] => 262
                                [discount_amount] => 0
                            )
    
                    )
    
                [shipping_address_zip] => 43229
                [shipping_from_zip] => 43229
            )
    
    )
    
    ====End Log====
    
    2022-03-17T18:18:50+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    payment_intents/pi_3KeNuPG4NhHuwltQ0KeVbe5Y/confirm request: Array
    (
        [source] => src_1KeNuLG4NhHuwltQbiD2X6lx
    )
    
    ====End Log====
    
    2022-03-17T18:18:52+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    Stripe PaymentIntent pi_3KeNuPG4NhHuwltQ0KeVbe5Y succeeded for order 17577
    ====End Log====
    
    2022-03-17T18:18:52+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    Processing response: stdClass Object
    (
        [id] => ch_3KeNuPG4NhHuwltQ0TtDCGDI
        [object] => charge
        [amount] => 3761
        [amount_captured] => 3761
        [amount_refunded] => 0
        [application] => 
        [application_fee] => 
        [application_fee_amount] => 
        [balance_transaction] => txn_3KeNuPG4NhHuwltQ0P83jiLN
        [billing_details] => stdClass Object
            (
                [address] => stdClass Object
                    (
                        [city] => Columbus
                        [country] => US
                        [line1] => -= REDACTED =-
                        [line2] => 
                        [postal_code] => 43229
                        [state] => OH
                    )
    
                [email] => -= REDACTED =-
                [name] => -= REDACTED =-
                [phone] => -= REDACTED =-
            )
    
        [calculated_statement_descriptor] => VGMX.COM* #17577
        [captured] => 1
        [created] => 1647541131
        [currency] => usd
        [customer] => cus_LKFf1jNU6FCo5d
        [description] => VGMX - Order 17577
        [destination] => 
        [dispute] => 
        [disputed] => 
        [failure_code] => 
        [failure_message] => 
        [fraud_details] => stdClass Object
            (
            )
    
        [invoice] => 
        [livemode] => 
        [metadata] => stdClass Object
            (
                [customer_name] => -= REDACTED =-
                [customer_email] => -= REDACTED =-
                [order_id] => 17577
                [site_url] => https://68g.d0a.myftpupload.com
            )
    
        [on_behalf_of] => 
        [order] => 
        [outcome] => stdClass Object
            (
                [network_status] => approved_by_network
                [reason] => 
                [risk_level] => normal
                [risk_score] => 0
                [seller_message] => Payment complete.
                [type] => authorized
            )
    
        [paid] => 1
        [payment_intent] => pi_3KeNuPG4NhHuwltQ0KeVbe5Y
        [payment_method] => src_1KeNuLG4NhHuwltQbiD2X6lx
        [payment_method_details] => stdClass Object
            (
                [card] => stdClass Object
                    (
                        [brand] => visa
                        [checks] => stdClass Object
                            (
                                [address_line1_check] => pass
                                [address_postal_code_check] => pass
                                [cvc_check] => pass
                            )
    
                        [country] => US
                        [exp_month] => 5
                        [exp_year] => 2026
                        [fingerprint] => okwE1L0bUOMBFZiR
                        [funding] => credit
                        [installments] => 
                        [last4] => 4242
                        [mandate] => 
                        [network] => visa
                        [three_d_secure] => 
                        [wallet] => 
                    )
    
                [type] => card
            )
    
        [receipt_email] => 
        [receipt_number] => 
        [receipt_url] => https://pay.stripe.com/receipts/acct_1Kaj2TG4NhHuwltQ/ch_3KeNuPG4NhHuwltQ0TtDCGDI/rcpt_LL42VKs6moIksYmqx1Mu5YUJzz9SFy3
        [refunded] => 
        [refunds] => stdClass Object
            (
                [object] => list
                [data] => Array
                    (
                    )
    
                [has_more] => 
                [total_count] => 0
                [url] => /v1/charges/ch_3KeNuPG4NhHuwltQ0TtDCGDI/refunds
            )
    
        [review] => 
        [shipping] => stdClass Object
            (
                [address] => stdClass Object
                    (
                        [city] => Columbus
                        [country] => US
                        [line1] => -= REDACTED =-
                        [line2] => 
                        [postal_code] => 43229
                        [state] => OH
                    )
    
                [carrier] => 
                [name] => -= REDACTED =-
                [phone] => 
                [tracking_number] => 
            )
    
        [source] => stdClass Object
            (
                [id] => src_1KeNuLG4NhHuwltQbiD2X6lx
                [object] => source
                [amount] => 
                [card] => stdClass Object
                    (
                        [exp_month] => 5
                        [exp_year] => 2026
                        [last4] => 4242
                        [country] => US
                        [brand] => Visa
                        [address_line1_check] => pass
                        [address_zip_check] => pass
                        [cvc_check] => pass
                        [funding] => credit
                        [fingerprint] => okwE1L0bUOMBFZiR
                        [three_d_secure] => optional
                        [name] => 
                        [tokenization_method] => 
                        [dynamic_last4] => 
                    )
    
                [client_secret] => src_client_secret_lN7nyoATzebwP8UaErmEoGBP
                [created] => 1647541131
                [currency] => 
                [flow] => none
                [livemode] => 
                [metadata] => stdClass Object
                    (
                    )
    
                [owner] => stdClass Object
                    (
                        [address] => stdClass Object
                            (
                                [city] => Columbus
                                [country] => US
                                [line1] => -= REDACTED =-
                                [line2] => 
                                [postal_code] => 43229
                                [state] => OH
                            )
    
                        [email] => -= REDACTED =-
                        [name] => -= REDACTED =-
                        [phone] => -= REDACTED =-
                        [verified_address] => 
                        [verified_email] => 
                        [verified_name] => 
                        [verified_phone] => 
                    )
    
                [statement_descriptor] => 
                [status] => consumed
                [type] => card
                [usage] => reusable
            )
    
        [source_transfer] => 
        [statement_descriptor] => VGMX.com* #17577
        [statement_descriptor_suffix] => 
        [status] => succeeded
        [transfer_data] => 
        [transfer_group] => 
    )
    
    ====End Log====
    
    2022-03-17T18:18:52+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    balance/history/txn_3KeNuPG4NhHuwltQ0P83jiLN
    ====End Log====
    
    2022-03-17T20:38:06+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    account
    ====End Log====
    
    2022-03-17T20:41:05+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    customers/cus_LKFf1jNU6FCo5d/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
    Mirko P.

    (@rainfallnixfig)

    Hello @captainlootz,

    Thanks for sending over your System Status and Stripe logs.

    Taking a look at the logs we can see the payment was successful and the receipt is here. You still have active plugins though as shown on your system status.

    ### Active Plugins (8) ###

    As suggested earlier, could you please retry the payment after disabling all plugins except these two?

    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce: by Automattic – 6.3.1

    If the issue persists, also clear the cache from these plugins.

    WP Rocket: by WP Media – 3.10.8
    WP-Optimize - Clean, Compress, Cache: by David Anderson

    Make sure that your caching plugins are excluding these pages:

    Cart
    My Account
    Checkout

    You can read more on our configuring caching plugins guide:

    https://woocommerce.com/document/configuring-caching-plugins/#excluding-pages-from-the-cache

    And finally, kindly reach out to your hosting company and ask them to disable any server-side caching.

    Let us know how it goes.

    Thread Starter captainlootz

    (@captainlootz)

    The issue still persists. Below are the updated System Status and the log that was created when my google pay failed. I also included a screenshot of what happens when I try to submit the payment.

    2022-03-18T13:57:44+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    account
    ====End Log====
    
    2022-03-18T13:59:17+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    account
    ====End Log====
    
    2022-03-18T14:00:07+00:00 DEBUG 
    ====Stripe Version: 6.3.0====
    ====Start Log====
    customers/cus_LKFf1jNU6FCo5d/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://68g.d0a.myftpupload.com
    Site address (URL): https://68g.d0a.myftpupload.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.14
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_6n5c4f81qg_
    Total Database Size: 240.62MB
    Database Data Size: 205.18MB
    Database Index Size: 35.44MB
    wp_6n5c4f81qg_woocommerce_sessions: Data: 47.20MB + Index: 1.39MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_order_items: Data: 0.42MB + Index: 0.18MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_order_itemmeta: Data: 2.23MB + Index: 1.49MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_tax_rates: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_actionscheduler_actions: Data: 0.22MB + Index: 0.27MB + Engine InnoDB
    wp_6n5c4f81qg_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_actionscheduler_logs: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_cff_facebook_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_cff_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_cff_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_cff_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_commentmeta: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_comments: Data: 3.52MB + Index: 2.16MB + Engine InnoDB
    wp_6n5c4f81qg_em_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_em_events: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_6n5c4f81qg_em_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_6n5c4f81qg_em_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_em_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_ewwwio_images: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_6n5c4f81qg_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_6n5c4f81qg_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_gmp_htmltype: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_grp_google_review: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_mec_attendees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_mec_dates: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_mec_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_mec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_mec_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_options: Data: 6.27MB + Index: 0.27MB + Engine InnoDB
    wp_6n5c4f81qg_postmeta: Data: 34.56MB + Index: 17.06MB + Engine InnoDB
    wp_6n5c4f81qg_posts: Data: 10.52MB + Index: 1.17MB + Engine InnoDB
    wp_6n5c4f81qg_shortpixel_queue: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_6n5c4f81qg_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_stock_log: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_termmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_6n5c4f81qg_terms: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_6n5c4f81qg_term_relationships: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_6n5c4f81qg_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_usermeta: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
    wp_6n5c4f81qg_users: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_6n5c4f81qg_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wcsc_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wc_customer_lookup: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
    wp_6n5c4f81qg_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_wc_order_product_lookup: Data: 0.36MB + Index: 0.39MB + Engine InnoDB
    wp_6n5c4f81qg_wc_order_stats: Data: 0.27MB + Index: 0.25MB + Engine InnoDB
    wp_6n5c4f81qg_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_6n5c4f81qg_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_wc_product_meta_lookup: Data: 0.14MB + Index: 0.31MB + Engine InnoDB
    wp_6n5c4f81qg_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_6n5c4f81qg_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wpml_mails: Data: 86.52MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_6n5c4f81qg_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_action_history: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_wt_iew_mapping_template: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_indexable: Data: 4.52MB + Index: 1.73MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.30MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_prominent_words: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_seo_links: Data: 1.50MB + Index: 0.38MB + Engine InnoDB
    wp_6n5c4f81qg_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_6n5c4f81qg_zp_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2824
    bp-email: 15
    customize_changeset: 7
    cybrchmpsthmoption: 16
    elementor_library: 20
    event: 1
    grw_feed: 1
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_img_sitemap_index: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    location: 1
    mec_calendars: 6
    mec-events: 2
    mep_events: 15
    ml-slide: 3
    ml-slider: 1
    nav_menu_item: 32
    oembed_cache: 6
    option-tree: 1
    page: 10
    post: 3
    product: 717
    product_variation: 265
    revision: 475
    shop_coupon: 1
    shop_order: 1980
    shop_order_refund: 59
    sp_wps_shortcodes: 2
    upcp_product: 1
    wafs: 1
    wcpcsu-custom-post: 1
    wp_global_styles: 2
    x-portfolio: 17
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (2) ###
    
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce: by Automattic – 6.3.1
    
    ### Inactive Plugins (47) ###
    
    Advanced Cron Manager: by BracketSpace – 2.4.2
    Advance Ecommerce Tracking Premium: by theDotstore – 3.6.3
    BizPrint Print Manager for WooCommerce: by BizSwoop a CPF Concepts
    LLC Brand – 4.1.20
    
    CTX Feed: by WebAppick – 4.4.54
    Elementor: by Elementor.com – 3.5.6
    Elementor Pro: by Elementor.com – 3.6.3
    Event Manager and Tickets Selling Plugin for WooCommerce: by MagePeople Team – 3.5.9
    Facebook for WooCommerce: by Facebook – 2.6.12
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.17.0
    Google Ads & Marketing by Kliken: by Kliken – 1.0.8
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.4.0
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Jetpack: by Automattic – 10.7
    Login or Logout Menu Item: by cartpauj – 1.2.2
    Modern Events Calendar Lite: by Webnus – 6.4.5
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.2.1
    Preorders for WooCommerce: by Bright Plugins – 1.2.5
    Prevent Customers To Cancel WooCommerce Orders: by Tyche Softwares – 1.2
    Product Slider for WooCommerce: by ShapedPlugin – 2.5.0
    Query Monitor: by John Blackbourn – 3.8.2
    reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.29
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0
    Search Engine Visibility: by GoDaddy – 0.5
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.34
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.32.0
    Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.7.5.3
    Smart Image Resize PRO: by Nabil Lemsieh – 1.7.5.4
    Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.1.2
    Stock Manager for WooCommerce: by StoreApps – 2.8.3
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
    WebP Converter for Media: by Mateusz Gbiorczyk – 4.2.4
    Widget for Google Reviews: by RichPlugins <[email protected]> – 2.1.3
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
    WooCommerce Cart Stock Reducer: by James Golovich – 3.85
    WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0
    WooCommerce Product Carousel, Slider and Grid Ultimate: by wpWax – 1.8.6
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.23 (update to version 1.25.24 is available)
    Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.4
    WP-Cron Status Checker: by Webhead LLC – 1.2.4
    WP Crontrol: by John Blackbourn & crontributors – 1.12.0
    WP Mail Logging: by Wysija – 1.10.4
    WP Rocket: by WP Media – 3.10.8
    Yoast SEO: by Team Yoast – 18.3
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 4.22.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #6997 - /shop/
    Cart: #6998 - /cart/
    Checkout: #6999 - /checkout/
    My account: #7000 - /my-account/
    Terms and conditions: #11846 - /return-and-pre-order-policy/
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.0.0
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 729
    Oldest: 2022-02-15 09:47:10 -0500
    Newest: 2022-03-18 10:00:42 -0400
    
    Failed: 1
    Oldest: 2021-05-27 15:27:09 -0400
    Newest: 2021-05-27 15:27:09 -0400
    
    Pending: 1
    Oldest: 2022-03-18 16:38:13 -0400
    Newest: 2022-03-18 16:38:13 -0400
    
    ### Status report information ###
    
    Generated at: 2022-03-18 10:12:29 -04:00
    
    • This reply was modified 2 years, 8 months ago by captainlootz.
    • This reply was modified 2 years, 8 months ago by captainlootz.

    Hello,

    Sorry to hear about this error, for us to take a better look, please create a support ticket directly at:

    * https://woocommerce.com/my-account/create-a-ticket/

    You may need to create an account before you can access that page. Also, be sure to include a link to this forum thread (this is for better assistance).

    Best.

Viewing 7 replies - 1 through 7 (of 7 total)
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