Google Pay payment gateway resulting in validation error

Hi there @leeadams123 !

May I ask if you’ve made a payment using Google Pay in the past with the same device you are using to test? Both Apple Pay and Google Pay use the information saved on the account associated with the service. So it is good to make sure that all the information with the account (ApplePay/GooglePay) is correct.

Could you also make sure “Allow customers to place orders without an account” is enabled under WooCommerce > Settings > Accounts & Privacy. Or “Allow customers to create an account during checkout” and automatically generating an account username/password are enabled.

For more information on troubleshooting, please see our documentation here: https://woocommerce.com/document/payments/apple-pay/#section-11 (It says the doc is for Apple Pay, but this also applies to Google Pay)

When you mentioned the below:
> I recieve the following error message at the top of the page: “shipping email address (required) is a required field”

Is this error displayed at the top of the Chekout page on site? Or is this an error within the Google Pay? Would it be possible for you to share a screenshot of this error message? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in the reply.

Other factor that can influence is how Checkout page is set up (theme, plugin, etc). If the above troubleshooting did not help, could you please share a system status report in the reply so we can understand the current site configuration? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thank you!

Hi @woonami,

Thanks very much for the suggestions on solving this issue. I have made sure all your points have been tested and everything seems to be in order.

Here is a screenshot of the error message as requested: https://paste.pics/FJGT7

Many thanks,

Lee

Hey @leeadams123,

Thanks very much for the suggestions on solving this issue. I have made sure all your points have been tested and everything seems to be in order.

Thanks for confirming you worked through the suggestions my colleague made.

Could you please share your current System Status Report with us? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Kind regards,

Here you go:

### WordPress Environment ###

WordPress address (URL): https://www.dimensioncases.com
Site address (URL): https://www.dimensioncases.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: mUx_
Total Database Size: 28.10MB
Database Data Size: 23.70MB
Database Index Size: 4.40MB
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### Post Type Counts ###

attachment: 322
elementor_icons: 3
elementor_library: 27
jet-engine: 3
jet-popup: 2
jet-smart-filters: 5
jet-woo-builder: 19
nav_menu_item: 27
page: 20
post: 2
product: 8
product_variation: 208
revision: 274
shop_order: 2
wc_product_table: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Bluehost: by Bluehost – 2.8.5
Crocoblock Wizard: by Crocoblock – 1.1.0
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.3
JetBlocks For Elementor: by Crocoblock – 1.3.0
JetElements For Elementor: by Crocoblock – 2.6.1
JetMenu: by Crocoblock – 2.1.4
JetSearch For Elementor: by Crocoblock – 2.1.15
JetSmartFilters: by Crocoblock – 2.3.8
JetWooBuilder For Elementor: by Crocoblock – 1.11.4
Printify Shipping Method: by Printify – 2.5
WooCommerce Payments: by Automattic – 3.5.0
WooCommerce: by Automattic – 6.0.0
WPLegalPages Pro: by WPEkaClub – 8.3.0
WPLegalPages: by WPEka Club – 2.7.1

### Inactive Plugins (13) ###

Akismet Anti-Spam: by Automattic – 4.2.1
JetBlog For Elementor: by Crocoblock – 2.2.14
JetEngine: by Crocoblock – 2.10.3
Jetpack: by Automattic – 10.4
JetPopup: by Crocoblock – 1.5.5
JetReviews For Elementor: by Crocoblock – 2.2.2
JetTabs For Elementor: by Crocoblock – 2.1.13
JetThemeCore: by Crocoblock – 1.2.2
JetTricks: by Crocoblock – 1.3.8
miniOrange 2 Factor Authentication: by miniOrange – 5.4.48
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.6.7
weLaunch Framework: by weLaunch.io – 1.0.9
WooCommerce Stripe Gateway: by WooCommerce – 5.9.0

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.1.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #12199 - /?elementor_library=myaccountelementor
Terms and conditions: #14295 - /terms-and-conditions/

### Theme ###

Name: Hello Elementor
Version: 2.4.2
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /home4/hofewrmy/public_html/dimensioncases/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
/home4/hofewrmy/public_html/dimensioncases/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home4/hofewrmy/public_html/dimensioncases/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
/home4/hofewrmy/public_html/dimensioncases/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
/home4/hofewrmy/public_html/dimensioncases/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php

### WooCommerce Payments ###

Version: 3.5.0
Connected to WPCOM: Yes
Blog ID: 193641226
Account ID: acct_1K232Q2H0eqp7p9E

### Action Scheduler ###

Canceled: 1
Oldest: 2021-12-24 15:29:56 +0000
Newest: 2021-12-24 15:29:56 +0000

Complete: 401
Oldest: 2021-12-05 13:38:33 +0000
Newest: 2022-01-05 00:06:21 +0000

Pending: 1
Oldest: 2022-01-05 01:16:48 +0000
Newest: 2022-01-05 01:16:48 +0000

### Status report information ###

Generated at: 2022-01-05 00:44:18 +00:00

Many thanks.

Hi there,

Thanks for sharing the System Status Report and the screenshot.

In the screenshot, I can see the error says “Shipping email address (required) is a required field”.

By default, WooCommerce does not require shipping email to place an order it only requires a billing email address.

It seems like the error is coming from a plugin or the theme. I’d recommend you do a conflict test and check if the error goes away. Read more about plugin and theme conflicts in our Self-Service Guide here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

How to test for conflicts

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront
2. Try to reproduce the problem by placing an order?
If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes and feel free to ask if you have any further questions.

Thanks!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.