Google Pay isn’t working

Hi,

On the product page, when I click on Buy with GPay, the popup is displayed with my saved information but when I click on the PAY button it redirects me to the checkout page and does nothing.

The plugin is designed to redirect the user to the checkout page if there is a missing required field during the payment process initiated on the product page. If you go to WooCommerce > Status > Logs you will find the wc-stripe log file which will have details on which required field was missing a value.

Normally the checkout page will show a notice indicating that a required field was missing, however the new Block Checkout is less flexible than the traditional checkout shortcode and WooCommerce doesn’t provide a way to display those notices right now. Hopefully in the future they will make the Checkout Block more developer friendly so customizations can be added for things like this.

but when I clicked on the PAY button this time it asked me to enter my email again on the checkout form

We’ll take a look.

Kind Regards

If you go to WooCommerce > Status > Logs you will find the?wc-stripe?log file which will have details on which required field was missing a value.

This is the wcs-stripe log file: There’s no info about missing field.

2023-12-01T15:55:20+00:00 INFO 39.52.134.76::REQUEST applepaydomains::all--[]

2023-12-01T15:55:20+00:00 INFO 39.52.134.76::RESPONSE applepaydomains::all--{"object":"list","data":[],"has_more":false,"url":"\/v1\/apple_pay\/domains"}

2023-12-01T15:55:20+00:00 INFO 39.52.134.76::REQUEST applepaydomains::create--[{"domain_name":"skatessports.com"}]

2023-12-01T15:55:25+00:00 INFO 39.52.134.76::RESPONSE applepaydomains::create--{"id":"apwc_1OIZ3pGHHnBWqYk3oN0ePo0M","object":"apple_pay_domain","created":1701446125,"domain_name":"skatessports.com","livemode":true}

2023-12-01T16:03:54+00:00 INFO 39.52.134.76::REQUEST applepaydomains::all--[]

2023-12-01T16:03:54+00:00 INFO 39.52.134.76::RESPONSE applepaydomains::all--{"object":"list","data":[],"has_more":false,"url":"\/v1\/apple_pay\/domains"}

2023-12-01T16:03:54+00:00 INFO 39.52.134.76::REQUEST applepaydomains::create--[{"domain_name":"skatessports.com"}]

2023-12-01T16:03:57+00:00 INFO 39.52.134.76::RESPONSE applepaydomains::create--{"id":"apwc_1OIZC4GHHnBWqYk3PX6SmIHw","object":"apple_pay_domain","created":1701446636,"domain_name":"skatessports.com","livemode":false}

Normally the checkout page will show a notice indicating that a required field was missing

When I fill the missing fields and click on GPay icon again and tap Pay button on the popup, It again does the same and show an error, you can see the error in the aobve video I recorded.
Thanks.

This is the wcs-stripe log file: There’s no info about missing field.

In my previous reply I stated the log file name is wc-stripe not wcs-stripe. Our plugin doesn’t produce a file called wcs-stripe and I can tell by the output that’s coming from a different plugin.

The Please verify your card information error is coming directly from GPay and isn’t something we can control within the plugin.

Regarding the email info being cleared, we’re researching that. It’s likely something related to the new Checkout Block integration by WooCommerce.

@skatesweb Moderator note: As that video contained sensitive info, it’s been removed. Please be more careful about what you post publicly! (It would be a good idea to delete the video itself.)