Google Pay and Apple Pay not working

  • Resolved Vasssh

    (@vasssh)


    4 months, 1 week ago

    Both apple pay and google pay dont work, For the apple pay at the backend it says domain validation failed. We followed the instruction there but still keep getting that error at the backend. the file is already up and viewable but still the same (https://opalgalaxy.com/.well-known/apple-developer-merchantid-domain-association)

    For the google pay. it loads but it keeps on saying “To make this purchase using Google Pay, open this website in a browser app, such as chrome or safari.” But i tried it on different device but still the same error.

    here is the system report: https://filebin.net/2byp43hjkj1u0zo3

    For now we disabled those 2. Hope you can help us fix it.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I’m having the same issue, both Google Pay and Apple Pay not working. Apple Pay would not show any error message (just Payment Failed), but Google Pay would give this error:

    “Cannot read properties of undefined (reading ‘paymentSource’)

    https://ibb.co/prp8P0h

    This has become widespread. Can you work on a fix ASAP?

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @vasssh

    For Apple Pay: The issue of domain validation failing can indeed be persistent until you or a buyer actually uses the Apple Pay button on your site. Initiating a payment up to the point where the address details sheet is displayed (without completing the payment) is necessary for full domain validation. Although no actual transaction needs to be completed, this step is essential for validating the domain. I suggest re-enabling the button and trying this method.

    For Google Pay: We are aware of the issue you described and our developers are currently analyzing similar reports. An update aimed at resolving this problem is expected to be released today. I would appreciate it if you could update to the latest version once available and let us know if the issue persists.

    Hello @vuster

    Please create a separate thread for this issue to avoid duplicating problems in one thread, as it can lead to confusion. Thank you in advance.

    Kind Regards,

    Krystian

    Happy to report that the new update (Version Version 2.8.2) has fixed this for both Apple Pay and Google Pay. HOWEVER, the digital wallets (both Apple and Google) are NOT requesting contact information (email address), or shipping address, so the transaction comes through as blank for billing and shipping fields. It needs to require these pieces of information in order to process an order. Could you please look into this.

    Thread Starter Vasssh

    (@vasssh)

    I updated the plugin but still dont work. Pls check out our website. I currently enabled both gpay & applepay. After clicking applepay on single product page something will popup then disappears.

    Thread Starter Vasssh

    (@vasssh)

    any update about this issue?its been 1week and yet still no response about the issue.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @vasssh

    If the issue persists after updating to the newest version 2.8.3, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Looking forward to your response.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @vasssh

    Since the issue has been moved to the private support board, we consider this thread resolved.
    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 7 replies - 1 through 7 (of 7 total)
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