• Resolved ruslan140293

    (@ruslan140293)


    We use a multi-account merchant center, child accounts are not visible in the account selection settings. Who faced it?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sarathkumarrajendran

    (@sarathkumarrajendran)

    Hey @ruslan140293

    Thank you for creating this thread.

    As you are having a Muti Client Account, the sub-accounts will not be listed at the time of onboarding.

    We have a solution for this, you can share the admin-level access of the merchant centre sub-account to (say [email protected]).

    Attempt to finish the onboarding process using [email protected] & you would be able to successfully see the sub-account listed.

    Note: Make sure that the email address [email protected] has admin-level access to the Google Analytics and Google Ads accounts as well as to integrate Analytics and Ads accounts.

    Thread Starter ruslan140293

    (@ruslan140293)

    @sarathkumarrajendran Hi, i am admin) not visible(((

    Plugin Support sarathkumarrajendran

    (@sarathkumarrajendran)

    Hi @ruslan140293

    I understand you are the admin of the multi-client account (email address [email protected]). However, due to various restrictions, the sub-account you are attempting to integrate won’t be listed at the time of integration when you onboard using the email id [email protected] with the plugin.

    Therefore, I would advise using an alternative email address, [email protected], and ensure to share the admin-level access to the particular sub-account.

    Now try to finish the onboarding process using [email protected]; you’ll be able to see?the sub-account is listed.`

    Note: Make sure that the email address [email protected] has admin-level access to the Google Analytics and Google Ads accounts as well as to integrate Analytics and Ads accounts.

Viewing 3 replies - 1 through 3 (of 3 total)
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