Google Maps Placeholder Not Working

Hello,

thanks for your message.

Could you provide me the url of your website please?

Unfortunately if the placeholder is not showing is because every Google Maps integration could be different and could not be instantly compatible with our plugin.

For these particular cases you can follow one of these 2 guides you find down below:
1)?https://complianz.io/debugging-google-maps/
2)?https://complianz.io/custom-google-maps-implementation/

If you’re not too technical I suggest you to contact a WordPress expert in order to follow the guides and solve the issue, but anyway those guides are written also for being followed by not-technical people, so you can proceed alone too.

Hi @leonardotamion,

Thank you for your prompt response. It seems that Complianz recognized the Google Maps embeded HTML because when I look the page source of my WordPress page it looks like this when I accept cookies:

<div class="elementor-widget-container">
<iframe data-category="marketing" data-service="google-maps" class="cmplz-no-video cmplz-activated" data-cmplz-target="src" data-src-cmplz="https://www.google.com/maps/embed?..." src="https://www.google.com/maps/embed?..." width="100%" height="400" style="border:0;" allowfullscreen="" data-deferlazy="1" referrerpolicy="no-referrer-when-downgrade" loading="lazy"></iframe>
</div>

When I reject cookies, the source code looks like this:

<div class="elementor-widget-container">
<iframe data-category="marketing" data-service="google-maps" class="cmplz-iframe cmplz-iframe-styles cmplz-no-video " data-cmplz-target="src" data-src-cmplz="https://www.google.com/maps/embed?..." src="about:blank" width="100%" height="400" style="border:0;" allowfullscreen="" data-deferlazy="1" referrerpolicy="no-referrer-when-downgrade"></iframe>
</div>

So not sure how to proceed with the missing placeholder.

Kind regards

Hello,

could you please provide me the url of the website please?

Thanks for your answer – is there a way to send the URL of the website in private?

Kind regards

Hello @lostguybrazil,

You can insert it in the main thread like this https://prnt.sc/rGrwj24PhL5o, in this way only the mods will see you site URL.

Hi @antoiub, thanks for your response. Given that I am not able to edit the main thread and avoiding creating a new one with the exact same issue, I have activated a temporary URL. The URL will expire in 10 hours: https://www.temporary-url.com/0B280D

Thanks

Hello @lostguybrazil ,

We’ve reviewed the code/website but are unable to replicate the issue you’re experiencing; we can’t see the map, nor the placeholder, on our end. For a more accurate analysis and to provide you with private assistance, you can contact us through our ticketing system otherwise you may get in touch with a specialized WordPress professional or developer for more advanced troubleshooting.

Unfortunately as a free support service on the WordPress forum, we have limitations on the level of assistance we can provide.

We apologize for any inconvenience this may have caused and appreciate your understanding. If you have further questions or need additional guidance, please let us know.

Thank you for your understanding and cooperation.

Hi @antoiub, the map is in the end of the page. I have re-created the temporary URL to last 24 hours: https://www.temporary-url.com/4CB44

To see the map, initially accept the cookies.

If you re-enter the same page without accepting the cookies, you will see an empty space.

Please let me know if it worked this time and you could reproduce the issue.

Kind regards,
Roberto

Hi Roberto,

thanks for your message.

We opened a task for our dev team regarding the Google Maps issue, we’ll inform you as soon as they’ll have provided more info about the solution.

Thanks!

Dear all,

Any news regarding this request?

Thanks and kind regards

Hello @lostguybrazil ,

This issue is still under investigation. In the meantime, I recommend disabling the placeholder insertions by navigating to Tools > Placeholders > Disable placeholder insertion. The information bullet also says: “If you experience styling issues with videos or iFrames, you can disable the placeholder insertion, which in some themes can conflict with theme styling.”

Thank you for your patience.

Hi @antoiub, are there any news regarding this issue? Almost two months have passed since I first reported it.

Thanks and kind regards

Hello @lostguybrazil ,

Could you please reach out about this through our ticketing system? In this way we can understand how to solve the issue together.

Hi @antoiub,

I have just opened a issue ticket through https://complianz.io/support/

Thanks!

Kind regards