Google Map Pin not clickable for navigation

  • rezwiebel

    (@rezwiebel)


    12 months ago

    Hi, we use your nice plugin to add a Google Map on our website. The map is shown, als the pin for the company location. But unfortunately this pin is not clickable, so that mobile users could then switch to Google Maps navigation. Is that somehow possible? Other entries from companies in Google Maps are clickable (popup appears with link “see in Google Maps”), only not if added with a pin. Thanks for support!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bernice Chua

    (@bernicechua)

    Hey @rezwiebel,

    Thanks for explaining what you need to us!

    Could you please send us a sample page with a clickable map pin such as the one you described?

    Thank you, we look forward to your reply. ??

    Thread Starter rezwiebel

    (@rezwiebel)

    Sure, see here on the map:
    https://tinyurl.com/yl8o9y46

    Thread Starter rezwiebel

    (@rezwiebel)

    Hi, any news on this?

    Plugin Support Bernice Chua

    (@bernicechua)

    Hi @rezwiebel,

    Sorry to have kept you waiting!

    Upon testing this further, the pin is not clickable but the text is. We are continuing to investigate this.

    Thread Starter rezwiebel

    (@rezwiebel)

    Hi again, and thanks for your reply: As far as I can see, there is no text that is clickable. See here on maximum Zoom:
    https://tinyurl.com/262d2o6j

    Thread Starter rezwiebel

    (@rezwiebel)

    Hi, any info here? My customer is not happy about this issue and asks to replace your plugin cause of this. Maybe you can support me further?

    Plugin Support Bernice Chua

    (@bernicechua)

    Hi @rezwiebel,

    We are truly sorry for missing your replies on this thread.

    Regarding the clickable text, we were referring to the location displayed in text on the map: https://app.screencast.com/0AckWWG2ruWq9. That part is clickable, but the Map Marker that was enabled from the Map block isn’t since it wasn’t designed to be clickable.

    We do think this would be useful and have already filed this as an enhancement to be added into the Map Marker feature of the Map block.

    Again, we are very sorry it took this long to get back to you. Let us know if we can already close this thread. You may start a new topic if you need any more help with anything. We’ll make sure to keep an eye out on your follow-up replies next time.

Viewing 7 replies - 1 through 7 (of 7 total)
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