Google login doesn’t work after installing JetEngine plugin

  • Resolved eric410637340

    (@eric410637340)


    1 year, 5 months ago

    Before I installed the JetEngine plug-in, visitors could log in normally using Google or Facebook.

    But until I installed the JetEngine plug-in, the visitor who chooses to log in with Google will fail, unable to log in with the Google account, and finally go to the 404 page.

    But the visitor can log in normally with Facebook account, do you know the reason?

    JetEngine: https://crocoblock.com/plugins/jetengine/

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Laszlo

    (@laszloszalvak)

    Hi @eric410637340

    Have you managed to fix the problem?

    Since I tried to login with the Google button on the linked page, and the login worked fine for me.

    Thread Starter eric410637340

    (@eric410637340)

    No, I have currently disabled the JetEngine plugin, do I need to enable it?

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @eric410637340

    Yes, please enable it and then I will check what is happening exactly.

    Thread Starter eric410637340

    (@eric410637340)

    Enabled, thanks.

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @eric410637340

    I checked the login with Google again and the problem seems to be connected to the “prompt” GET parameter. When Google redirects the user back to your site (after a successful authentication and authorization), Google automatically adds the “prompt” query string to the URL, and probably JetEngine has a problem with that parameter name.

    Actually if you inspect any other of your pages on the linked site, with the the prompt GET parameter added, e.g.:

    (replace example.com with your own domain name) then the same 404 error will occur.

    So this problem can only be fixed on the end of JetEngine, they could probably tell you why they throw a 404 error in these cases.
    If they have an option to prevent their codes from running in certain requests, then doing so:

    • in case of the requests with the “loginSocial” GET parameter
    • or for the URLs of the pages that you selected for our “OAuth redirect uri proxy page” and “Page for register flow” settings

    should fix the problem.

    Thread Starter eric410637340

    (@eric410637340)

    According to your description, I went to the previously added custom post type “Prompt”, which is the “Edit Post Type” page, and changed the “Prompt” in the “Post Type Name” option field to “Prompt post”.

    And change the “prompt” in the Post Type Slug option field to “prompt-post”.

    Now it has returned to normal, and visitors can log in to the website with their Google accounts normally, thank you for your help.

    Picture: https://tinypic.host/i/ocHK7Q

    Plugin Support Laszlo

    (@laszloszalvak)

    Thank you for your feedback @eric410637340 !

    So the query string conflicted with the custom post type created by JetEngine. I am glad you were able to fix that.

    In this case I mark this topic as resolved.

    Best regards,
    Laszlo.

Viewing 7 replies - 1 through 7 (of 7 total)
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