Google Listings: unable to connect to your wordpress account

Hi @hetaweb

Thanks for reaching out!

I understand that you are unable to finish the setup due to the following error above.

Please be informed that a WordPress.com account is required in order to sync your WooCommerce store to Google and set up Google Listings & Ads. You can either sign in to an existing account, create a new account, or recover your password straight from your dashboard.

Meanwhile, do you have any security or caching extensions on your site that block jetpack or rest API? Please try to disable them and see if this works?

Let us know how it goes!

Hello,
yes i am using cloudflare and wp rocket. can it be related?

Hi @hetaweb

yes i am using cloudflare and wp rocket. can it be related?

It is possible that the connection is being blocked by Cloudflare.

Could you please navigate to example.com/wp-admin/admin.php?page=connection-test-admin-page (replacing example.com with your domain) and check if your Google account is connected.

Please let us know what you see when you click on each of:

– Test WCS Connection
– Test Authenticated Request
– Google Account Status

Link to image: https://d.pr/i/aZuRXc

We will be standing by for your response.

Hello,
i only see the first button available “test wcs connection”
here you can find link of the screenshot of response: https://we.tl/t-212V44xkCt

jetpack is not installed: is it mandatory to use the plugin google listing?

Hi there @hetaweb ??

jetpack is not installed: is it mandatory to use the plugin google listing?

Thanks for reaching back, clarifying things further. Kindly refer to this FAQ answer, regarding Jetpack.

Feel free to connect it and, subsequently, follow the three steps described here.

Let us know how that goes!

hello,
i’m having the same issue trying to connect with Jetpack. The error show is: “An error occurred. Please try again.”
I guess it may be clouflare blocking it: is there a known ip or rule to add into the firewall about it?
Thanks

Hello again
i’ve disabled some firewall rules and not it’s working, thanks a lot
it’s resolved

Hello,

That sounds like good news. This is optional, if you have a few minutes, we’d love it if you could share your experience with the community by leaving a review.

Best.