Google Listings and Ads plugin Keeps on Loading
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THe plugin settings keeps on loading…
It is not allowing us to add the Phone number or address.
This causes the plugin to feed our new products and we miss out on sales for those products.
Please provide appropriate solution.
TIA.
The page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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I understand that the Google Listings and Ads plugin keeps on loading endlessly and as a result it is not being possible to add the Phone number or address.
Was it working fine before, and this issue is happening recently? Do you remember making any changes before the issue started such as updating or installing other plugin(s)?
Secondly, do you see any fatal errors at WooCommerce > Status > Logs tab > Select
google_listings and adsWe would also need to check if it is a memory shortage issue, so in your response please include a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
The issue occured last week. We thought this is due to Plugin update so after that only we have the plugin updated thinking the issue will be sorted but it still exists.
Yes, we see a fatal error. Please refer this screenshot: https://www.awesomescreenshot.com/image/32599341?key=dbca2f42535ffa860cf9bfd57db2c9df
Copy of our site’s System Status:
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Remote Get: ? ### Database ### WC Database Version: 6.9.2 WC Database Prefix: blf_ Total Database Size: 58.83MB Database Data Size: 48.61MB Database Index Size: 10.22MB blf_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB blf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB blf_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB blf_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.42MB + Engine InnoDB blf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB blf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_woocommerce_shipping_zone_methods: Data: 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blf_posts: Data: 8.45MB + Index: 0.34MB + Engine InnoDB blf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_usermeta: Data: 1.50MB + Index: 1.95MB + Engine InnoDB blf_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB blf_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB blf_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_wc_customer_lookup: Data: 0.08MB + Index: 0.03MB + Engine InnoDB blf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB blf_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB blf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB blf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_wt_iew_action_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB blf_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB blf_yoast_indexable: Data: 0.28MB + Index: 0.17MB + Engine InnoDB blf_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB blf_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB blf_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB blf_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 480 custom_css: 4 elementor_library: 11 nav_menu_item: 21 oembed_cache: 1 page: 14 post: 2 product: 222 product-feed: 1 revision: 747 shop_coupon: 1 shop_order: 1026 shop_order_refund: 14 shop_subscription: 108 wc_stamps_label: 5 wp_global_styles: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (26) ### Starter Templates: by Brainstorm Force – 3.1.16 Better Search Replace: by Delicious Brains – 1.4.1 CartFlows: by CartFlows Inc – 1.11.1 Classic Widgets: by WordPress Contributors – 0.3 Duplicate Page: by mndpsingh287 – 4.4.9 Elementor: by Elementor.com – 3.7.6 Flexible Shipping: by Octolize – 4.14.0 Google Listings and Ads: by WooCommerce – 2.1.2 Min and Max Quantity for WooCommerce: by BeRocket – 1.3.2.4 NitroPack: by NitroPack LLC – 1.5.15 Product Import Export for WooCommerce: by WebToffee – 2.2.4 Simple Banner: by Ryan Petersen – 2.12.1 Smart Slider 3: by Nextend – 3.5.1.9 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.19 Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.6 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2 Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.7 Woo Products Widgets For Elementor: by Themelocation – 1.0.6 WooCommerce All Products For Subscriptions: by WooCommerce – 3.2.2 WooCommerce Stripe Gateway: by WooCommerce – 6.7.0 WooCommerce Stamps.com API integration: by WooCommerce – 1.3.26 WooCommerce Subscriptions: by WooCommerce – 4.0.2 WooCommerce: by Automattic – 6.9.2 Yoast SEO: by Team Yoast – 19.6.1 WPForms Lite: by WPForms – 1.7.6 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.9 ### Inactive Plugins (3) ### Order Export for WooCommerce: by JEM Plugins – 3.2 Product Feed Manager for WooCommerce: by RexTheme – 7.2.19 WooCommerce UPC, EAN, and ISBN: by Scott Bolinger – 0.5.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: #38 - /store/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #41 - /my-account/ Terms and conditions: #14257 - /terms-and-conditions/ ### Theme ### Name: Astra Child Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 3.9.2 Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? ### Templates ### Overrides: astra-child/woocommerce/emails/customer-completed-order.php ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://shop.okrah.com Subscription Statuses: wc-active: 83 wc-pending-cancel: 15 wc-pending: 1 wc-on-hold: 5 wc-cancelled: 4 WooCommerce Account Connected: ? No Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: United States (US) — Ohio ### Subscriptions by Payment Gateway ### Stripe: wc-active: 83 wc-cancelled: 4 wc-on-hold: 5 wc-pending: 1 wc-pending-cancel: 15 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-09-21 06:24:14 -05:00 Options: ? Notes: 61 Onboarding: completed ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Action Scheduler ### Complete: 5,064 Oldest: 2022-08-20 16:22:24 +0000 Newest: 2022-09-20 14:44:19 +0000 Failed: 182 Oldest: 2022-07-12 19:37:15 +0000 Newest: 2022-09-20 13:45:50 +0000 Pending: 109 Oldest: 2022-09-20 15:13:53 +0000 Newest: 2022-12-14 20:03:59 +0000 ### Status report information ### Generated at: 2022-09-20 09:47:51 -05:00Let me know the fix please.
Did you receivie my message. Awaiting your response.
To check better into this can you provide the error logs in text, please?
We’ll look forward to hearing from you.
Here is the error logs in text
google-listings-and-ads-2022-08-22-769fc0e6684672deadd526021dda17c2.log
2022-08-22T03:46:41+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 14392): ["Cardiovascular Health"]. 2022-08-22T03:46:42+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products: [{"woocommerce_id":14392,"google_id":"online:en:US:gla_14392"}] 2022-08-22T17:20:15+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 9671): ["Immune Health"]. 2022-08-22T17:20:17+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products: [{"woocommerce_id":9671,"google_id":"online:en:US:gla_9671"}] 2022-08-22T19:53:36+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 9671): ["Immune Health"]. 2022-08-22T19:53:37+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products: [{"woocommerce_id":9671,"google_id":"online:en:US:gla_9671"}] 2022-08-22T20:01:46+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 9671): ["Immune Health"]. 2022-08-22T20:01:47+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products: [{"woocommerce_id":9671,"google_id":"online:en:US:gla_9671"}] 2022-08-22T22:05:17+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 9671): ["Immune Health"]. 2022-08-22T22:05:19+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::update_by_batch_requests Submitted 1 products: [{"woocommerce_id":9671,"google_id":"online:en:US:gla_9671"}]Let me know.
It does look like there is an authentication issue with the Google Merchant Center account.
1. Revoke the previous access permissions to your Google account so you can reconnect. Open the Security tab for your Google account: https://myaccount.google.com/security/.
2. Click on the link “Manage third party access” and then remove access for the WooCommerce app.
3. Go to WP-Admin > Marketing > Google Listings & Ads and reconnect your Google account, making sure to grant all requested scopes by checking the boxes.
3. Reconnect your Merchant Account.
Full Size: https://d.pr/i/D0svJv
Viewing 6 replies - 1 through 6 (of 6 total)
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