[Google Listings & Ads] Products not syncing due to error

  • Resolved thomas1112

    (@thomas1112)


    10 months, 3 weeks ago

    Hi,
    Certain products in our store are not syncing correctly due to the following error: Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 19086) due to exception: The value of parent_wc_product must be an instance of WC_Product_Variable.
    This is happening for a few variable products and their respective variations. The problem started occuring after making exceptions for a certain attribute, however other products with the same exception do not have this issue.

    System report:

    

     WordPress Environment

WordPress address (URL): https://talensshopinshop.nl
Site address (URL): https://talensshopinshop.nl
WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: nl_NL
External object cache: ? Server Environment

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PHP Version: 8.2.18
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
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Secure connection (HTTPS): ?
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    Many thanks!
    -Thomas

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there, @thomas1112! Thanks for contacting us. I’m happy to help you.

    The problem started occuring after making exceptions for a certain attribute, however other products with the same exception do not have this issue.

    Do you mind sharing more about this so we can better understand what is going on? What changes did you make?

    Also, when you compare a working product to the ones that are not syncing, do you see something that stands out as a difference between them so we can see if it helps find out what is wrong?

    Is there any information on the products on the Merchant Center Diagnostics?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter thomas1112

    (@thomas1112)

    Thanks for the quick reply @carolm29 .

    Do you mind sharing more about this so we can better understand what is going on? What changes did you make?

    I was adding the Product.color attribute to all our products that can use them (such as most of our paints and markers for example) so this attribute can be used in the title (via feed rules). However since we split the color systems by brand, I added exceptions for certain categories and added them to other categories. After adding these exceptions some sets didn’t want to sync. I made sure that the same categories are exempt from one rule and applied to the other, so that’s not it.

    Also, when you compare a working product to the ones that are not syncing, do you see something that stands out as a difference between them so we can see if it helps find out what is wrong?

    It seems to be random, no.

    Is there any information on the products on the Merchant Center Diagnostics?

    Not at all. (ETA: There is no specific error/difference in Merchant Center (both on the products as well as the diagnostics), outside of the missing attribute. There are also no failed calls in the API diagnostics in the last few days since this happened)

    Hope this helps!

    -Thomas

    • This reply was modified 10 months, 3 weeks ago by thomas1112.
    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @thomas1112,

    I was adding the Product.color attribute to all our products that can use them (such as most of our paints and markers for example) so this attribute can be used in the title (via feed rules). However since we split the color systems by brand, I added exceptions for certain categories and added them to other categories. After adding these exceptions some sets didn’t want to sync. I made sure that the same categories are exempt from one rule and applied to the other, so that’s not it.

    Can you share more details about this, please, so we can learn more of this specific issue? Can you share a screenshot of these settings? The ones that work and the ones that didn’t?

    Additionally, can you share back-end screenshots of some of the products that have been hidden because of this? We’d love to learn more. Please share screenshots of the product data panel, and the attributes and variations tab.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread in the GLA forums if you have any more questions.

    All the best,
    Omar

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘[Google Listings & Ads] Products not syncing due to error’ is closed to new replies.