Google Listings & Ads

Hi @mojoz76,

As a first step, can you head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Clear your browser cache or use a different browser.

Next, disconnect and reconnect your previous account properly:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (if you’ve installed)

Once you’ve completed the above steps, go to Marketing > Google Listings & Ads and set up the connection again.

If this makes no difference, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

Let us know how it goes!

Same issue here, nothing helps.

Cannot load https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name) and cannot perform the next three steps (Under Merchant Center, click MC Disconnect; Under Google Account, click Disconnect Google Account; Under Jetpack, click Disconnect Jetpack (if you’ve installed)

If I click “Settings”, I get the infinite loading spinner, page stays empty.

Is there any other possibility to clear/reset the data? Why don’t you have this option on uninstall, as many other professional plugins offer?

Hello alyvegermany

Thank for your message here.

I have responded to the topic that you created about this issue.

Since each site is built uniquely, similar issues may occur due to different reasons. Therefore I will suggest continuing further communication over there to keep the threads organized.

I appreciate your understanding. ??

Best regards.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.