Google Listing & Ads plugin – Can’t access settings – infinite loading.

The plugin was working fine and connected properly until about December 10th, when the product feed went blank. Ever since then, the settings page for the plugin is broken.

I pushed a copy of live to a dev site, updated everything, switched to a default theme, and deactivated all plugins except WooCommerce, and Google Listings and Ads. But the settings page is still broken. The link provided below is to the dev site.

In the network tab on live, the data being sent to the jetpack/connected endpoint is just _locale=user, and the response is {"active":"no","owner":"no","displayName":"","email":""}. The google/reconnected endpoint responds with "Error retrieving status: Invalid credentials".

In the network tab on dev, the jetpack/connected endpoint response is the same, there’s no attempt to reconnect, and there are two reports/programs endpoint responses of "Jetpack authorization header error".

On the settings page, the Linked accounts panel just shows an infinite spinner and throws a mc/contact-information 500 critical error. (Same on live and dev)

The only verbose errors being reported in the little black box on the settings page are:
There was an error loading Google account access info. (On live)
There was an error loading Google Merchant Center contact information. (On dev)

We have deactivated the Google Listing & Ads plugin and reactivated it, but that made no difference either. The credentials to the Google Merchant Center were working before and have not been changed. It seems like the plugin lost the credentials somehow, but isn’t allowing us any way to reset them. I’m guessing that the disconnect buttons are behind that infinite spinner (nothing is hiding behind it in the DOM, so not literally).

Credentials to access the dev site:
Support
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Thank you,
Square 205

• This topic was modified 3 years, 2 months ago by sq205.
• This topic was modified 3 years, 2 months ago by sq205.

The page I need help with: [log in to see the link]