Google for Woocommerce

  • This plugin causes my Google Merchant Account to be SUSPENDED due to “Misrepresentation”. I have fixed and/or do not have the issues Google claims. Google is no help and will not tell me what is wrong. We sell simple products and follow all guidelines.

    From Google:

    Misrepresentation

    During the review you requested on Oct 22, 2024, Google found this to still be an issue. Make sure you meet the requirements before you request another review from Nov 14, 2024.

    Based on the information available about your business, there is reason to believe that customers are being misled on Google. Review the Misrepresentation policy and make changes to your Merchant Center and/or online store.

    Make sure your Merchant Center and online store follow the following best practices / guidelines

    • Provide transparency about your business identity, business model, policies and how your customers can interact with you
    • Promote your online reputation by showing reviews or highlighting any badges or seals of approval
    • Use a professional design for your online store that includes an SSL certificate?help_outline
    • Provide information in the business information settings in your Merchant Center?help_outline
    • Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store
Viewing 1 replies (of 1 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @rummagerunner ,

    Thank you for reaching out and I see that you’re experiencing issues with your Google Merchant Account being suspended due to “Misrepresentation”. I understand how frustrating this must be for you, especially when you are confident that your products comply with the guidelines.

    To get this sorted out, let’s ensure a few things:

    • Double-check your business details are clear and accurate both on your website and in your Merchant Center settings.
    • Make certain that your return and shipping policies are easy to find and understand.
    • Make sure your website design is professional and secure, with an active SSL certificate.
    • Look at your product data in the Merchant Center and confirm that it matches the information on your website.
    • If you have customer reviews or any trust badges, display them prominently.

    Once you make any necessary updates, you can request another review after November 14. Keep an eye on both your site and Merchant Center for any discrepancies that might cause concern for Google.

    For more in-depth support, it might be helpful to consult with a professional who specializes in Google Merchant Center to review your specific case. Hope this helps.

Viewing 1 replies (of 1 total)
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