Google Drive issue (LiteSpeed Server / PlanetHoster)

  • Resolved alexis888

    (@alexis888)


    4 years, 4 months ago

    Hello.
    I’m having issue sending my backups to Google Drive for the two websites I have hosted by PlanetHoster. When sending to Google Drive, these take up to 10 minutes to be complete and are very always stopped and resumed multiple times, showing errors in Updraft Logs.
    I have no problem when uploading the same backup to Dropbox in less than a minute (but can’t keep this as an option, GG drive offers 15 GB of free storage when Dropbox only 2)

    I’m using the latest version of WordPress, latest of UpdraftPlus and have very few plugins on these websites as they are really simple WooCommerce stores. My backup files are pretty small ( uploads : 21.2Mo, DB : 3Mo, Others : 2.2Mo, Themes : 4.3Mo, Plugins: 56.4 Mo)
    I’m using PlanetHoster’s WorldLS plan (shared hosting on LiteSpeed servers) with PHP 7.4.5.

    I know Litespeed servers can cause issues when backing up so I did what you FAQ suggested : add the code to my .htaccess, add the code to my wp-config.php but nothing changed.
    So I got in touch with PlanetHost support who first advised me to increase memory_limit, post_max_size et le upload_max_filesize (which I did, up to 1GB to be sure) and add the following code to my .htaccess : 

    <IfModule mod_rewrite.c>
RewriteEngine on
RewriteBase /
RewriteRule .* - [E=noconntimeout:1]
RewriteRule .* - [E=noabort:1]
</IfModule>

<IfModule litespeed>
RewriteRule .* - [E=noabort:1]
</IfModule>

    It didn’t work. I then gave them my login information so they can test it out themselves directly in my wordpress. They noticed it was not working but told me several times on their end their logs (server / php logs, firewall etc) don’t show any issues.

    Eventually before posting here and after reading a lot of similar posts about Google Drive, I tried to reduce the backup archive split size down to 40Mo instead of 400Mo but still have the same issues with Google Drive.

    I have other WordPress / WooCommerce websites running on more or less the same set up (with more plugins than these two who are causing me problems though) and on LitesSpeed servers too but on a different hosting company (o2switch, shared hosting with LiteSpeed servers)

    PlanetHoster support really tried there best, did a lot of tests etc (when they are not supposed to support plugin issues) however it still doesn’t work. They told me they can’t help me and I have to ask the plugin support.
    I’m kinda lost about what else I should try to eventually solve this issue on websites I’m supposed to hand out to my client this upcoming week.

    I’m posting the logs of my lattest attempt on one of the two websites in another message bellow not to make this one too long.

    I hope I’ll be able to find a solution here !
    Thanks

    • This topic was modified 4 years, 4 months ago by alexis888.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • Thread Starter alexis888

    (@alexis888)

    And here are the logs :

    [ SNIP! ]

    • This reply was modified 4 years, 4 months ago by alexis888.
    • This reply was modified 4 years, 4 months ago by Jan Dembowski.
    Thread Starter alexis888

    (@alexis888)

    And here are the logs :
    [ SNIP! ]

    • This reply was modified 4 years, 4 months ago by alexis888.
    • This reply was modified 4 years, 4 months ago by Jan Dembowski.
    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the delay over the weekend.

    Thanks for sending the log.

    UpdraftPlus is dependent on your server resources. Please check FAQ for more info – https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/

    Thanks,
    Bryle

    Thread Starter alexis888

    (@alexis888)

    Hey @bcrodua thanks for your input.

    I’ve read the full article but it doesn’t really help in my situation.
    I have a hosting plan with Listespeed server and 8CPU, 16 GB RAM, 16 MB/s I/O + unlimited disk space, traffic and bandwidth.
    I assume that’d be enough to backup a very small website like mine, am I wrong ?

    Also, why would my backups sent to Dropbox be processed without trouble and pretty fast when they take forever and are stopped / resumed if they are sent to Google Drive ?

    Thanks

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I would suggest running your backups early morning or when there is less website activity so you get the full resources of your server.

    Can you also send me a backup log when you choose Dropbox as your remote storage, please?

    Regards,
    Bryle

    Thread Starter alexis888

    (@alexis888)

    Hello,
    so far the two websites I’m having issues with are the only ones on my hosting and they are not in production yet (they have just been handed to a client for revision before going live) so there is basically zero website activity .

    Here are the logs for Dropbox :
    [ SNIP! ]

    • This reply was modified 4 years, 4 months ago by Jan Dembowski.
    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please copy the log to Pastebin or upload it to cloud storage. WP.org moderators might block/remove your posts.

    I will check your issue with our developers. Will get back to you as soon as possible.

    Best Wishes,
    Bryle

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please copy the log to Pastebin or upload it to cloud storage. WP.org moderators might block/remove your posts.

    You’re not wrong.

    @alexis888 Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

    If you need share that data please use a service like https://pastebin.com/ or https://gist.github.com/ instead and post the link to that log.

    Thread Starter alexis888

    (@alexis888)

    My bad, sorry about that !
    Here are the logs in a pastebin link :
    https://pastebin.com/SYHF1meN

    Thread Starter alexis888

    (@alexis888)

    Hello @bcrodua,
    any news about this issue ?

    Thanks you !

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the delay.

    I can see from the last log that you sent that the backup finished without any resumptions. Also, you seem to have switched to Dropbox? Does that perform better than using Google Drive?

    Regards,
    Bryle

    Thread Starter alexis888

    (@alexis888)

    Hello,
    in fact the last log is when I had selected Dropbox as a remote store but like I said in my initial message, my issue only happens when chosing Google Drive :

    “I have no problem when uploading the same backup to Dropbox in less than a minute (but can’t keep this as an option, GG drive offers 15 GB of free storage when Dropbox only 2)”

    Thread Starter alexis888

    (@alexis888)

    Hey @bcrodua, any news about this issue ?
    I don’t know who / why this topic was set as resolved but it is Not resolved.
    Thanks

    Thread Starter alexis888

    (@alexis888)

    Anyone ?

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies the topic got accidentally marked as resolved.

    Please can you provide us latest copy of the backup log?

    Regards,
    Bryle

Viewing 15 replies - 1 through 15 (of 25 total)
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