Google Customer Reviews opt-in not showing up

  • Resolved omg79

    (@omg79)


    6 years, 5 months ago

    Hello there,
    we have installed and activated your plugin and we have also set up everything within Merchant Center.

    Since Merchant Center is showing the following message for two weeks now Google’s support recommended we placed a test order to see if the opt-in overlay appears. It turns out that it doesn’t.

    Here is the URL of the confirmation page of my test-order. We don’t use any ad blockers:
    https://youngbloodmineralcosmetics.com.au/checkout/order-received/9750/?key=wc_order_5bcd11de154fd

    It would be great if you could help us troubleshoot this.

    Thanks a lot.

    Regards,
    Jochen

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor natekinkead

    (@natekinkead)

    Hello,

    This plugin uses the action hook, woocommerce_thankyou, in order to place the code for the Google Customer Reviews survey opt-in popup.

    It looks like you have a customized thank you page which is preventing the execution of this standard WooCommerce hook.

    Either remove the custom thank you page to show the default WooCommerce thank you page, or include the following code on your custom thank you page.

    do_action('woocommerce_thankyou');

Viewing 1 replies (of 1 total)
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