Google Crawl Error

Hi Simon,

Sorry that you ran into issues here!

BD puts no specific restrictions on permissions and such to prevent crawling. However, your web host may be doing something, or during upload, there may have been a permission change to restrict those files somehow to be read-only or admin-read-only.

The errors themselves don’t tell us much here. What is the permission of those files showing in your web hosting Cpanel or FTP client?

Can you physically access them yourself if you put in the link?

What version of Ratings are you running here?

Hi,

I don’t really understand the crawl error myself. I will try my best to provide you the information you need. I do have physical access to the FTP and the version of ratings would be the latest one, so it is version 3.6.

It is a 403 error, meaning forbidden – The request was a valid request, but the server is refusing to respond to it.

I don’t know if this is stopping my website from being indexed into the Google search engine, for whatever reason, my website hasn’t been indexed into the Google search engine, so it can’t be found unless you put in the whole url.

https://postimg.org/image/51i4ppjkt/

https://www.tableservice.co.uk/wp-content/plugins/business-directory-ratings/resources/jquery.raty-2.4.5/img/

A 403 error in this case would definitely be outside of BD’s control (that’s a web server level error and not one we can ever handle/change/affect in the settings or code of BD).

I’d contact your web hosting company and ask them why you get a 403 on that specific directory. They’re most likely going to have the best information on that.