Google authenticates user, but then setup still asks for Connect

  • Resolved wassa

    (@wassa)


    1 year, 1 month ago

    When trying to setup Google Listings & Ads the first screen has “Set up your accounts” it has is connected fine to WordPress, and I click on the button under Google to Connect, it asks for the user which I authenticated, then says 5 services connected, but then goes back to the same screen saying Connect as a button.

    No matter what I do it just goes back. Google login says it is connected but the setup screen still asks to be connected.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ian

    (@ianyuhsunlin)

    Hi there,

    Thanks for reporting the issue, we are happy to help.

    You can try connect/disconnect to WordPress / Google accounts in the connection test page, to do that please head to?https://YourSiteURL/wp-admin/admin.php?page=connection-test-admin-page. It’d be great if you can let us know what is showing on the connection test page after you try to connect the Google account.

    Cheers,

    Ian

    Thread Starter wassa

    (@wassa)

    I left it for a day and went back and everything is working now. Perhaps there was some issue that is resolved now.

    Hi @wassa

    Thanks for the update.

    The issue could be due to a temporary communication error between Google and WooCommerce, a browser issue, or some settings in your Google account.

    Glad that it’s now working. Please don’t hesitate to start a new topic if you have any more questions down the line.

Viewing 3 replies - 1 through 3 (of 3 total)
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