Google Analytics tracking still not showing

  • Resolved tsghutch

    (@tsghutch)


    4 years, 10 months ago

    Hi guys,

    We’re using this plugin primarily for general e-commerce data – transactions, revenue etc. We can’t see any Ecommerce data coming through Google Analytics.

    Since installing this plugin in January, it’s only triggered once in Google Analytics and even then it reported the data wrong. It hasn’t been reporting any of the other sales coming through the site.

    We can’t figure out why it’s not working, but clearly something on the site is holding it back.

    I’ve also attached a snippet from Google Analytics showing you the data:
    https://www.dropbox.com/s/p9yfce4hx6n24hc/Screenshot%202020-05-13%2012.56.34.png?dl=0

    Please help as soon as you can and let me know I can provide anything else to help identify the problem.

    Many thanks,
    Tom

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Dotstore

    (@dots)

    Hello tsghutch,

    Thanks for reaching out to us.

    Are you using our latest plugin version?

    As we have do plugin compatibility with latest woocommerce.

    Please make sure that, you are using the latest plugin version 3.1 and if there is any other plugin related to the tracking you have installed then, our plugin does not work.

    So, please review at your side and let us know still your query does not resolved.

    Also, please make sure that, your checkout/thank you page does not customized otherwise it might be possible that, our plugin code might be override and does not work.

    Thanks,

    Plugin Author Dotstore

    (@dots)

    Hello tsghutch,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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