Google analytics not showing in cookies listing

  • Resolved mkarena

    (@mkarena)


    3 years, 11 months ago

    Hi,

    I just installed your plugin, but the cookie scanner not finding google analytics cookies (i’m using GTM). Is this normal?

    And on the cookie modal, there is no statistics toggle (only functionnal and marketing).

    Your plugin looks really nice, i plan to go with premium version but i want to be sure i understand it well and it fit my needs.

    Thanks ??

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @mkarena,

    Please go to Cookie Banner settings – Opt-in and add “Statistics” under GTM categories.

    You can trigger statistics from GTM with a custom event: cmplz_event_0. For more information:

    https://complianz.io/definitive-guide-to-tag-manager-and-complianz/

    Please do the above, visit your website and rerun the cookie scan. This should solve it.

    regards Aert

    Thread Starter mkarena

    (@mkarena)

    Hey,

    thanks for quick answer.

    So i followed your guide but cookies are still blocked even after ‘accept all cookies’. I join you an image with how I setup the configurations…

    View post on imgur.com

    Thanks again ??

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @mkarena,

    Looks good, could you post your URL so I can have a look?

    regards Aert

    Thread Starter mkarena

    (@mkarena)

    OK I think it’s working.

    At first, I used the GTM debug mode but after I opted in for all cookies, nothing changed in the console even after i reloaded the page.

    But when I start a new debug session after having chosen my cookie preferences, it works as expected.

    If all non cmplz_event_functional cookies are disabled when visitor has to choose cookie preferences, will they be enabled directly after he opts in or does the page has to be reloaded? (will google analytics works if he opts in for statistics after a reload or immediatly?)

    Thanks

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @mkarena,

    It should work without reload, when you save your cookie preferences we will fire the custom events related to the user’s consent settings.

    This event will cause GTM to trigger the configured tags.

    regards Aert

    Thread Starter mkarena

    (@mkarena)

    Yes indeed, i surely did a mistake somewhere but now its working as you say ??

    Thanks for your support

    Thread Starter mkarena

    (@mkarena)

    All seems to works fine.

    I just have a problem with the cookies scanner. Not all the cookies generated by GTM are found. I cleared the cache but nothing changed.

    I join you a list of cookies not found and the result of the scan:
    https://imgur.com/a/tpNTFf2 (_uetvid is found)

    I still can add them manually, but maybe i’m missing something?

    Thanks

    • This reply was modified 3 years, 11 months ago by mkarena.
    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @mkarena,
    It can take some time for all of the cookies to appear on the list. Sometimes these Cookies are not immediately detected because they might get triggered based on an event on your website. If the event has not passed, we can’t identify the cookie yet.

    Complianz will rerun the scan & cookie sync in the background to adjust and complete the Cookie list.

    Hope this clarifies.
    Kind regards,
    Jarno

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @jarnovos, @mkarena,

    Please don’t clear cache while rerunning the scan, this will remove the cookies as well.

    Please let me know in a couple of days if this has worked,

    regards Aert

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Google analytics not showing in cookies listing’ is closed to new replies.

Tags