Google Analytics Checkout Abandonment showing as 100%

Hi there!

From that same screenshot, I understand that there is a 0,03% recorded for Sessions with Transactions also.

Is this something I haven’t configured correctly, or am I reading it wrong? I have a goal set up for making payments attached to the thank you page that appears when payment is made.

Feel free to check out the setup and configuration steps outlined in the documentation, directly linked here.

Subsequently, kindly go ahead with testing Analytics, as described here.

Last, but not least, kindly refer to the related section in the documentation, on “Setting up Google Analytics goals and funnels”, directly linked here.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Sorry for the late reply, we had a problem in our internal system recently.

Thank you. ??

Hi, thanks for the response. I have gone through all the links you posted and have tested with Tag Assistant. The results are here

Can you advise on how I can fix these issues? I will post a screenshot of my settings here – apologies it is rotated, it was the only way I could get them all on the page and readable.

Thank you

Hello @thevapourroomltd,

Can you advise on how I can fix these issues? I will post a screenshot of my settings here – apologies it is rotated, it was the only way I could get them all on the page and readable.

I noticed your thank you page URL has been changed which can cause problems with tracking.

The default endpoint should look like this: https://mysite.com/checkout/order-received/

Try disabling any plugins you have for customising the thank you page as well as reverting the endpoint to order-received from WooCommerce > Settings > Advance.

Link to image: https://d.pr/i/kEw9zi

Does that change anything?

Look forward to hearing back from you.

Hi, so I’ve made a little progress but still having the same issue. I discovered the thank you page is being powered by a plugin called NextMove Lite by XLPlugins (this is why the URL is different to default but it matches the one I’ve got set up in my GA goals). There was a setting with that plugin that I needed to select to allow it to intergrate with Google Analytics, and I now have conversion data, which I didn’t have before. However I still don’t have Checkout Abandonment data.

I haven’t yet disabled the plugin to see if it helps as I am concerned I won’t have a thank you page if I do. Is there anything else you suggest trying before I do that?

Thank you!

Hi @thevapourroomltd

The best way we could test this out is by cloning your site to a staging environment without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Then, you can now try to disable the plugin and see if it resolves the issue.

Let us know how it goes!

Hi,

I created a staging website but I’m not sure how Google Analytics will pick up data from it as it will read it through the live website surely? I did create a new property for it but it set it up in GA4 instead of universal and I couldn’t even find checkout abandonment. I followed some instructions on how to set it up as a funnel but there were missing bits of information. Do I need to set up a new property or is there a way of doing it with the old one? If not I’m wondering if it will be less hassle just to deactivate the plugin on the live site for a couple of days and make a new standard thank you page.

Hi,

When using Google Analytics on staging environment you can use the same ID, please be advised that it might display duplicate information, you can use a unique ID for each site to avoid seeing incorrect data.

To check into the site’s configuration to address your questions better, please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Ah ok, if that’s the case and I can use my normal ID for the staging website then deactivating the plugin on the staging website hasn’t fixed the issue.

Here’s my system status:

`
### WordPress Environment ###

WordPress address (URL): https://thorjuice.co.uk
Site address (URL): https://thorjuice.co.uk
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 5.8.3 - There is a newer version of WordPress available (6.1.1)
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.40-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Total Database Size: 1141.13MB
Database Data Size: 676.17MB
Database Index Size: 464.96MB
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wpstg0_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_bundled_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wpstg0_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 103.64MB + Index: 69.20MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 7.52MB + Index: 2.52MB + Engine InnoDB
wpstg0_woocommerce_payever_synchronization_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpmailsmtp_debug_events: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpml_mails: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
wpstg0_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yoast_indexable: Data: 4.52MB + Index: 5.83MB + Engine InnoDB
wpstg0_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.42MB + Engine InnoDB
wpstg0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpstg0_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_yoast_seo_links: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wpstg0_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 6.02MB + Index: 7.55MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 4.03MB + Index: 3.03MB + Engine InnoDB
wp_apexnb_subscriber: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_cache: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_braapf_product_stock_status_parent: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variable_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_braapf_variation_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 21.55MB + Index: 14.09MB + Engine InnoDB
wp_defender_audit_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_defender_email_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_defender_lockout: Data: 1.52MB + Index: 2.55MB + Engine InnoDB
wp_defender_lockout_log: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_defender_scan_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_email_customizer_plus_templates: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.14MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.52MB + Index: 0.14MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hustle_entries_meta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hustle_modules_meta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_hustle_tracking: Data: 0.14MB + Index: 0.33MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_lws_webhooks_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lws_wr_historic: Data: 2.52MB + Index: 0.73MB + Engine InnoDB
wp_lws_wr_tinyurls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_lws_wr_userbadge: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 1.52MB + Index: 0.91MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mclean_refs: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mlw_qm_audit_trail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_question_terms: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mlw_quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_quiz_theme_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_results: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_themes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mypos_pending_payments_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mypos_upsells: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nx_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 23.22MB + Index: 2.91MB + Engine InnoDB
wp_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pmpro_membership_ordermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
wp_postmeta: Data: 80.61MB + Index: 77.23MB + Engine InnoDB
wp_posts: Data: 9.52MB + Index: 6.06MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_cart: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_shopmagic_guest: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_guest_meta: Data: 2.52MB + Index: 0.48MB + Engine InnoDB
wp_shopmagic_marketing_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_siq_errors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_siq_sync: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_spidercatalog_id: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_spidercatalog_params: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_spidercatalog_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_spidercatalog_product_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_spidercatalog_product_reviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_spidercatalog_product_votes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.41MB + Index: 0.27MB + Engine InnoDB
wp_term_taxonomy: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_upcp_catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_catalogue_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_fields_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_item_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_subcategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_tagged_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_tag_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_upcp_videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 8.52MB + Index: 8.03MB + Engine InnoDB
wp_users: Data: 0.42MB + Index: 0.38MB + Engine InnoDB
wp_vivawallet_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_viva_payment_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.38MB + Index: 0.30MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 7.52MB + Index: 8.06MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 1.17MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.50MB + Index: 0.94MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdp_orders: Data: 0.47MB + Index: 0.23MB + Engine InnoDB
wp_wdp_order_items: Data: 0.52MB + Index: 0.47MB + Engine InnoDB
wp_wdp_rules: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payever_synchronization_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 6.50MB + Index: 4.14MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 1.22MB + Index: 0.41MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.22MB + Index: 0.11MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 2775
br_filters_group: 1
br_product_filter: 3
carousels: 1
cartflows_flow: 1
cartflows_step: 2
cuar_log_event: 4
customize_changeset: 233
custom_css: 3
custom_order_status: 2
elementor-hf: 1
elementor_font: 3
elementor_library: 25
erforms: 2
erforms_submission: 4
is_search_form: 1
jetpack_migration: 2
lws-wre-event: 5
lws-wre-pool: 2
lws-wre-unlockable: 2
mailpoet_page: 1
mc4wp-form: 1
ml-slide: 17
ml-slider: 7
nav_menu_item: 74
oembed_cache: 10
page: 55
phoe_badge: 1
post: 11
product: 624
product_variation: 922
qsm_quiz: 1
revision: 747
shop_coupon: 4601
shop_order: 16805
shop_order_refund: 57
shop_subscription: 26
soliloquy: 1
wafs: 2
wcpa_pt_forms: 1
wcps: 1
wcps_layout: 2
woo_discount: 16
woo_discount_cart: 2
wpt_product_table: 1
wp_block: 14
xlwcty_thankyou: 2
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (65) ###

Add From Server: by Dion Hulse – 3.4.5
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.18.1
Carousel Slider: by Sayful Islam – 2.1.1
Code Snippets: by Code Snippets Pro – 3.2.0
GDPR Cookie Consent: by WebToffee – 2.1.2
Custom Order Status for WooCommerce: by Tyche Softwares – 2.1.1
Decorator - WooCommerce Email Customizer: by WebToffee – 1.2.3
Duplicate Page: by mndpsingh287 – 4.4.9
Dynamic Visibility for Elementor: by Dynamic.ooo – 5.0.0
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.6.7
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
LH Archived Post Status: by Peter Shaw – 3.05
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
WooCommerce Load More Products: by BeRocket – 1.1.9.5
Loginizer: by Softaculous – 1.7.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Max Mega Menu: by megamenu.com – 2.9.7
myStickymenu: by Premio – 2.5.9
Paid Memberships Pro - WooCommerce Add On: by Paid Memberships Pro – 1.7.4
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.32
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4
Trust Payments Gateway ( 3DS2 ): by Trust Payments – 1.2.6
Trustpilot-reviews: by Trustpilot – 2.5.914
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.23

User Menus: by Code Atlantic – 1.2.9
User Switching: by John Blackbourn & contributors – 1.7.0
Viva Wallet for WooCommerce: by Viva Wallet – 1.4.5
WebP Express: by Bj?rn Rosell – 0.25.5
Webqo Product Tabs: by Adam Dowding – 1.2
Woo Discount Rules PRO 2.0: by Flycart – 2.3.7
Woo Discount Rules: by Flycart – 2.4.3
Integration for Epos Now and WooCommerce: by Slynk Digital – 3.3.0
WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.11
WooCommerce Advanced Bulk Edit: by George Iron – 4.6.2.3
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.1
WooCommerce All Products For Subscriptions: by WooCommerce – 4.0.3
WooCommerce Composite Products: by SomewhereWarm – 7.0.6 (update to version 8.6.1 is available)
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.5
WooCommerce Email Customizer Plus: by Flycart – 1.2.10
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
Booster for WooCommerce: by Pluggabl LLC – 5.6.6
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.6
WooCommerce Subscriptions: by WooCommerce – 4.6.0 (update to version 4.7.0 is available)
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.29.1
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.4
WooCommerce: by Automattic – 6.7.0 (update to version 7.2.0 is available)
MyRewards: by Long Watch Studio – 4.9.7.1
Hustle: by WPMU DEV – 7.5.0
Yoast SEO: by Team Yoast – 19.3
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
Defender Pro: by WPMU DEV – 3.3.3
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.5
WP Mail SMTP: by WPForms – 3.5.1
WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.6
WP Rollback: by Impress.org – 1.7.1
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.11.0

WPMU DEV Dashboard: by WPMU DEV – 4.11.17
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.1
YITH WooCommerce Quick View: by YITH – 1.17.0

### Inactive Plugins (13) ###

Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.8.3
All-in-One WP Migration: by ServMask – 7.62
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
Bulk remove posts from category: by MasterNs – 3.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.10.0
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Post SMTP: by Post SMTP – 2.1.10
Query Monitor: by John Blackbourn – 3.9.0
SearchIQ: by searchiq – 3.10.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

YayMail - WooCommerce Email Customizer: by YayCommerce – 2.9.8.1
Yoast SEO Premium: by Team Yoast – 18.8

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #19490 - /shop/
Cart: #4318 - /cart/
Checkout: #4393 - /checkout/
My account: #4320 - /my-account/
Terms and conditions: #9556 - /terms-and-conditions/

### Theme ###

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: hello-theme-child-master/woocommerce/emails/customer-completed-order.php
hello-theme-child-master/woocommerce/emails/customer-processing-order.php


### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://thorjuice.co.uk
Subscription Statuses: wc-active: 11
wc-on-hold: 2
wc-cancelled: 13

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United Kingdom (UK)

### Subscriptions by Payment Gateway ###

Viva Wallet for WooCommerce: wc-active: 11
wc-cancelled: 13
wc-on-hold: 2


### Payment Gateway Support ###

Viva Wallet for WooCommerce: products
refunds
tokenization
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Test Mode: products

### Composite Products ###

Database Version: 7.0.6
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-12-17 09:48:30 +00:00
Options: ?
Notes: 123
Onboarding: completed

### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### Action Scheduler ###

Complete: 14,143
Oldest: 2022-11-16 11:17:18 +0000
Newest: 2022-12-16 15:34:47 +0000

Failed: 24
Oldest: 2019-07-31 15:42:50 +0100
Newest: 2022-10-26 16:36:38 +0100

Pending: 15
Oldest: 2022-12-16 16:32:29 +0000
Newest: 2023-01-20 13:17:52 +0000


### Status report information ###

Generated at: 2022-12-16 16:13:39 +00:00
`

Hi,

Thanks for sending the system report.

You can update your WordPress version, please refer o this tutorial if you need more information.

Can you please go to WP-Admin > plugins, And then update WooCommerce? Then be sure to update the WooCommerce database under WooCommerce > status > tools > update database.

Finally, please update the WooCommerce Google Analytics plugin version.

Let us know if this makes a difference.

Hi, sorry for the delay, I had issues updating. Everything is updated now but still having the same issue.

Hello @thevapourroomltd,

Hi, sorry for the delay, I had issues updating. Everything is updated now but still having the same issue.

Can you please check if the add-to-cart event is working properly? From my understanding, the cart abandonment is the difference between the add-to-cart event and checkout.


If the event is working as expected then the next step would be a full conflict test which you can perform by.

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING as mentioned above and using the same tracking ID.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know your findings!

Hi, I’m not very experienced with website maintenance, please can you tell me how I can check the event is working properly? I checked in Cron Events but I couldn’t see it in there.

Just to make sure it is set up correctly and eliminate the possibility of it being the problem, can you please tell me if my goals look right? Here is a screenshot – https://snipboard.io/g92rQy.jpg

Bearing in mind I have a plugin that handles the thank you page and that’s why the destination URL isn’t the default one.

Hello @thevapourroomltd,

I see that in the meantime you have reached out to our premium support at WooCommerce.com, so I will close this topic as we can continue the conversation there if needed.

Best,

Hi, yes I reached out to support as it has taken over a month to find any answers on this and I thought having two sources of answers might get me somewhere quicker. However apparently enhanced ecommerce tracking is part of the pro version of the plugin, which I was not made aware of when I started speaking to support about this nearly two months ago on various platforms. If anyone else is having the same problem on here, you need the paid plugin to be able to get checkout abandonment tracking.