Good tool, but poor support

So there are some good points to this plug-in.

First, it’s pretty straightforward to use, and when it works, it works well. I particularly like the fact that you don’t have to install WordPress on the target host before running the migration. It’s self-contained.

The reason I couldn’t give it 5 stars, and why I hesitated at 4 is that in one case it didn’t work.

This was a large blog and the package generation failed. I bought the Pro version and the package created OK, but then when I went to load it on the target site, that failed. So while the Pro version can extract a large site, it has a ways to go in being able to load a large site at a budget host. I was also disappointed with their customer service. It took more than a day for them to respond to a service ticket, and that answer didn’t solve the problem. They never did get back to me on my report that the solution didn’t work. Both the files install and the database install failed. I ended up doing what I really didn’t want to do–finishing the installation manually. If I had wanted to go down in to the weeds to figure out how to install the site manually, I wouldn’t have bought their plug-in.