Good support, but…

  • Overall Support was good, but there are a few things that I would like to point:
    – the issue I reported is a major compatibility bug with the Kadence theme. Kadence theme is a very popular theme, I find it rather surprising that this issue was not found during QA testing.
    – support requested full access to our product website, which is a big security problem for my company. This is not good practice, in my opinion.

    Apart from that, everything was fine.

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  • Hello @jmaneyrol,

    Thank you so much for sharing your feedback; we always appreciate our users taking time to share their thoughts here.

    1. We have made note of the issues, bugs, and minor hiccups; we will always address them once we find them. Our QA team conducts rigorous testing, but we will ensure all the popular themes are given extra care. We frequently run tests with all popular themes.
    2. We normally ask for access so that we can quickly check the issue. Normally, every plugin owner requests such details to expedite the fixing process for both of us. Rest assured, our support system is 256-bit encrypted, and all our individual team members have active security measures in place.

    However, if you’re not comfortable sharing access, you can always share a staging environment where we can test and fix the issue for you.

    We will always strive for your 5 star happiness.

    Our support team is always available if you require any help.

Viewing 1 replies (of 1 total)
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