Good Product, Support Need Help

  • kharr212

    (@kharr212)


    1 year ago

    I bought this product and it does what it says. It actually works very well and I would probably buy it again. The free version is useless for my applications. I needed the premium version for it to even function. The problem is the support. It’s poor. Meaning they take forever, and it’s even hard to get support at all! It took over 3 weeks for them to answer 3 questions. Well outside their “We offer 14 days Money Back Guarantee”. Most definitely the worse response to support for anything I’ve ever had. But when they actually do answer, they are very helpful. If you can deal with the pain in the beginning to set it up properly, I think you’ll be very happy with this product. If they were more attentive with their support, this would have easily been a 5-star review.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Axel StylemixThemes

    (@axelstm)

    Hi @kharr212,

    I’m Axel, head of the support team.

    Thank you very much for sharing your feedback. However, I would like to mention that the situation you described is not a common occurrence. Our other ratings are a testament to the positive experiences shared by many of our users. We appreciate your input and strive to continually improve our services.

    I appreciate your patience during the three-week wait for a response. However, I couldn’t find a request when you waited for 3 weeks and got a response about the money-back guarantee. Your experience highlights a potential issue with our support channel. To address your concerns more effectively, I suggest we connect directly via email to discuss the situation in greater detail. Please let me know if you would be open to this, and we can proceed accordingly. Thank you for bringing this to our attention.

    Best regards
    Axel StylemixThemes

    Thread Starter kharr212

    (@kharr212)

    Absolutely! I’d love to talk to someone about this. We can both benefit from it. Please contact me via email.

    Plugin Support Axel StylemixThemes

    (@axelstm)

    Hi @kharr212,

    I’ve send an email and waiting for your response.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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