• Edward

    (@edwardinstinct)


    Good plugin works fine. Documentation is poor. Plugin author deleted my review for some reason. Yet I gave a positive review with helpful details others are having problems :-\ odd!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nobody can delete a review from www.remarpro.com
    Yes, giving an instant reply to your support thread seems really odd.
    Thanks for your feedback.

    • This reply was modified 6 years, 7 months ago by xootixsupport.

    Also 3 star is not considered as a positive feedback ??

    Thread Starter Edward

    (@edwardinstinct)

    Added a star but my previous review was removed. It was here and then it was gone.
    I posted almost the same thing in the support section.

    Your response time was timely. That is appreciated. I couldn’t find the chat support icon on the website.

    While you did respond you didn’t actually provide an answer I figured both issues out myself and then posted the solutions because there is very limited to no documentation for use of the plugin.

    Still a good plugin and still happy I purchased it because I want to support what I use.

    Maybe post an FAQ page. I’m still unsure if I used the shortcode properly despite it working. Maybe I didn’t need an extra plugin to use it?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Plugin author deleted my review for some reason.

    No, they didn’t. A moderator did. Your earlier review had a link in it and that’s not permitted as that has been grossly abused in the past.

    This one doesn’t so the review stays.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Good plugin, poor documentation, odd author / support’ is closed to new replies.