Good plugin, poor documentation, odd author / support

Nobody can delete a review from www.remarpro.com
Yes, giving an instant reply to your support thread seems really odd.
Thanks for your feedback.

• This reply was modified 6 years, 7 months ago by xootixsupport.

Also 3 star is not considered as a positive feedback ??

Added a star but my previous review was removed. It was here and then it was gone.
I posted almost the same thing in the support section.

Your response time was timely. That is appreciated. I couldn’t find the chat support icon on the website.

While you did respond you didn’t actually provide an answer I figured both issues out myself and then posted the solutions because there is very limited to no documentation for use of the plugin.

Still a good plugin and still happy I purchased it because I want to support what I use.

Maybe post an FAQ page. I’m still unsure if I used the shortcode properly despite it working. Maybe I didn’t need an extra plugin to use it?

Plugin author deleted my review for some reason.

No, they didn’t. A moderator did. Your earlier review had a link in it and that’s not permitted as that has been grossly abused in the past.

This one doesn’t so the review stays.