Good plugin but not reliable support

I’ve been using gravity forms for a while now and it a great way to make forms and set up conditional logic. But I am not happy with their support. They don’t offer a lot solutions and mostly tell you to install a certain plugin to see if there’s some conflicting plugins or the they ask you to turn off all your plugins to find the issue. These are not reasonable solutions for a large multisite or really any site. I struggled for a few months with an upload issue that could have been resolved in a few days. But the support team never directed to me the correct documentation on the api( which I found on my own months later). They simply told me to hire a backend developer (which we had) and assumed that it was a certificate issue(which I made sure it was not). But overall for a paid service I find it unreliable because I do come across random issues that support isn’t able to help me with.