Good plugin, Incredible support, but the documentation is not so great

  • I have been using the free version of this plugin for a while and have loved it. However when I purchased the pro version, it was a nightmare trying to download the thing. For some reason, whenever I’d click on the download screen, I would be directed to a page that had nothing to do with the plugin (I suspect AdBlock may have been causing some issues but I’m not sure). Also, the forums were displaying in my browser as text only which made them almost impossible to navigate. They also ran terribly slow and a few of the links I clicked on sent me to pages that would not load.

    I reached out to Devin and explained all of the problems I have been experiencing with the plugin and the download process. He did an amazing job responding to my questions in a timely manner and even though we weren’t able to resolve half of the issues I was experiencing, his support changed my review from a 1 star to a 4 star. It turns out this plugin will not work for my business as a result of an unknown Google API issue but I do plan on using it as soon as that is fixed.

    Overall this is a good plugin with awesome support… but I still don’t like the forums.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hey @krprice – we’re sorry to hear you had such a frustrating experience upgrading to the Pro version. That’s never our intention. We’re going to make it a priority to look into the issues you raised with the support forum and documentation. Would it be possible to connect off the forum here to work through some of the issues more in depth?

    Thread Starter KRPrice

    (@krprice)

    Thank you for getting back to me so quickly! I have been trying to get in touch with you through the support forums but all of the pages I seem to be clicking just set me in a loop. What is your preferred way to get in touch?

    Plugin Author Devin Walker

    (@dlocc)

    No problem! Can you email me direct at support (at) wordimpress.com ?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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