Good, But Not What I Need

  • First off, the plugin is cool and allows you to add a lot of different types of questions and fields to the Checkout process. It also allows you to easily hide sections you don’t need.

    However, unless you just simply need to hide one of WooCommerce’s default fields, the free version of this plugin isn’t very valuable.

    We needed to add two simple questions to a checkout form and we were easily able to do that. The only issue we had was the form could not be submitted if a text field was “required” even if the text field was completed. Even when setting a minimum of 3 characters, the order couldn’t be submitted until we marked the field as not required.

    The issue we discovered is that unless you have the paid version, you CANNOT see the info you’ve added to the checkout in the Admin. Which defeats the purpose of having the plugin for the additional questions. We did hide one section of the default WooCommerce form, but that could also be done with CSS. So, we are going to look at another plugin because it doesn’t make sense to pay for one or two fields for this particular business. Otherwise, we’ll set up a redirect on submission to go to a form to gather these questions.

    Other than that, the plugin was easy to use and set up. The developers did a great job. It just defeats the purpose for us to use it since we can’t see the info we are asking our customers to provide. It’d be cool if 3-5 fields were displayed on the Admin order details with the free plan, but oh well.

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  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @spencerb4

    Hi mate,

    We’re sorry to hear about the issues you’ve encountered with the free version.

    We’ve conducted internal tests to try and replicate the problem you mentioned, but so far, we haven’t been successful. We added four required textarea fields in the checkout form and were able to complete the purchase without any issues. Furthermore, once the order was completed, we could correctly view the additional fields from the administration panel.

    To ensure that we address this issue properly, we kindly request you to review the process we’re following in the following video:https://www.loom.com/share/7708f9dbd123413480d63f43ffcefada

    If you could provide us with more details about the context in which you experienced the issue, such as the WordPress version, WooCommerce version, theme or visual builder, screenshots of “WooCommerce Pages” from WooCommerce’s “Status” page, it would be very helpful.

    Best regards, QuadLayers Support Team.

Viewing 1 replies (of 1 total)
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