Good but Needs work

  • This plugin has a lot of great features and the end results are ok but the support “9 pm – 3 am Pacific Time, Monday – Friday.” does me no good and working in the admin is agonizing. The tours come out nice but the functionality of the Floorplan is weird and buggy and barely works on mobile if at all. When we brought up problems on mobile that are totally obviously broken (the map points float on top of the tooltips so you can’t read any of the text) they don’t fix it. It’s not a matter of preference, it’s broken for weeks and not being fixed. We had to stop using all the tap and mouseover text bc it looks horrible.

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  • Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    Hi,

    We appreciate your feedback and concerns regarding our plugin.

    I want to assure you that we have taken your feedback seriously and have already started working on addressing the issues you reported in your initial ticket.

    These fixes are currently in the testing phase to ensure that they work seamlessly.

    Our support team is constantly trying to communicate with you in the best way possible even after the time differences.

    We have already let you know on the support tickets you opened in this repository that we’re working on your reported list of issues.

    I humbly request you to give us some time so that we can release those fixes and make the user experience more smoother.

    We look forward that you can give us a chance and hopefully you will improve your review.

    Best Regards,

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