• Resolved CamZL1

    (@danishhaidri)


    URGENT PLEASE

    Hello,

    1. For some reason our CHECKOUT page is has arrows going in circle even after filling all the information in manually. https://snipboard.io/j7FEKx.jpg

    2. I also noticed that the CART page is missing in some transactions.

    How can we resolve these issues?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello @danishhaidri ,

    I am sorry to see the problem.

    Issues like this mostly happen due to theme/plugin conflict.

    Can you please run through these tests and let me know how it goes?

    1. Switch to a default theme i.e. Twenty Twenty / Storefront
    2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.

    Test your feature after each activation/deactivation. More details on the conflict test here.

    If the above does not help please share your WooCommerce configuration details from wp-admin > WooCommerce > Status so we can understand a bit more about the problem.

    Thank you ??

    Thread Starter CamZL1

    (@danishhaidri)

    I have already sent the status report.

    This may have been caused by the WooCommerce Stripe Payment Gateway plugin. How do we complete remove that? We have already uninstalled and deleted the plugin but still facing the same issue.

    Hello @danishhaidri ,

    Once you have deleted the WooCommerce Stripe Gateway you should not get any issues with this particular plugin.

    Did you get the issue while you have only WooCommerce activated with a default theme? It looks like the status report did not come through in the reply. Can you please share that again here?

    Thank you ??

    Hi @danishhaidri

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Going in Cicles’ is closed to new replies.