Going downhill fast

  • This plugin used to be awesome and have great support, but over the last few months it has begun to crash & burn.

    Support went from helpful to ignorant and difficult to deal with .Suddenly they refuse to acknowledge major issues and shrug them off, with no commitment to even fix the issue in a reasonable time.

    Time to find a new solution as the team behind this has dropped the ball big time.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @coldxot,

    First of all, thank you for sharing your valuable feedback.

    I am genuinely sorry to hear about the inconvenience you experienced.

    With all due respect, we would like to inform you that we always give our user requests the highest priority and try our best to provide them with an effective solution.

    It saddens us to hear that you felt that we were being ignorant in terms of fixing issues. There might have been a misunderstanding somehow and I sincerely apologize for that.

    I would greatly appreciate it if you could consider giving us an opportunity to rectify the situation. You can rest assured that you won’t regret it.

    Could you please share the problems (in detail) you encountered by opening a ticket in our support center?

    https://woolentor.com/contact/

    This will enable us to investigate further and I can assure you that our dedicated support team will definitely assist you in getting all those problems sorted out.

    Wishing you a wonderful day ahead!

    Kind regards,
    Tarek Aziz

Viewing 1 replies (of 1 total)
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