Going back to view product from the cart page

  • I have 2 custom input fields, everything is added to the cart fine and I see the input values there. However, if I click the product link from the cart to go back to view the product the custom field values are gone. Is this normal behavior for this plugin or did I miss something? Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor sarkparanjothi

    (@sarkparanjothi)

    Hi, it is basic browser behavior.

    arend

    (@arenddeboer)

    I am facing the same issue.

    In my case, I have a virtual product that is actually a consultation request with the question as a Text Area field. A customer has written a nice question, then on checkout the customer decides he needs to correct a typo, clicks the “view product” link and all entered data is gone..

    I guess this is due to the fact that the view product link is going to a plain, unedited product, not the configured product.

    Perhaps removing the product link from the checkout page, replacing it with a link to the cart and allowing editing the fields on the cart page might be a solution. But this does not seem to work for the Text Area field (not editable on cart page)

    • This reply was modified 7 years, 7 months ago by arend.
    • This reply was modified 7 years, 7 months ago by arend.
    Thread Starter jadamson

    (@jadamson)

    @sarkparanjothi I understand that its basic browser behavior. BUT WC saves the values so I would expect this plugin to do the same, otherwise the user has 2 refill in any of the custom field values. O-well just my opinion.

Viewing 3 replies - 1 through 3 (of 3 total)
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