GoDaddy Upload Limit

  • peterlihou

    (@peterlihou)


    5 years ago

    My sites are with GoDaddy’s Managed WordPress (Ultimate) hosting package. I used to be able to upload PDFs around 30 – 50 mb but the other day I couldn’t upload a 16 mb PDF. GoDaddy support said there’s now an upload timeout of just 1 minute, even though they say you can upload files up to 100 mb. I don’t have superfast broadband, it’s OK but not superfast. I downloaded your plugin to try to get around the problem by changing the PHP settings but nothing seems to work and it’s still not betting past roughly 25% of the upload before timing out. Is there anything you can suggest that solves this issue? Thanks

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  • Plugin Author cyclonecode

    (@cyclonecode)

    Hello

    This might be because they do not allow you to customise the PHP settings using a .htaccess or .user.ini file. What server are you running? Is this an nginx server then it will probably not work since .htaccess files are used by apache and they might not allow custom user ini files. You could easily check if this is the case by changing a value like memory_limit=758M and then check if this setting is marked as red in the settings table; if not then they probably not allow you to change setting in this way. I would try to send them an email and ask if you are able to modify PHP settings or if they have some restrictions.

    Looking on this question it seems like you should be able to create your own php.ini file with customised settings:
    https://stackoverflow.com/questions/16140917/how-to-access-the-php-ini-file-in-godaddy-shared-hosting-linux

    If this works then I might actually add an update to the plugin which will create an php.ini file to support this environment.

    Would be great if you could check what kind of server you are running from the wp-admin/tools.php?page=custom-php-settings&tab=php&section=server-vars page.
    Also try checking the User INI file from the wp-admin/tools.php?page=custom-php-settings&tab=php&section=php-info page.

    You are not able to upload the file using FTP/SFTP or something similar?

    Regards,
    Krister

Viewing 1 replies (of 1 total)
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