GoDaddy Managed WordPress Conflicts With WooCommerce?

  • Resolved cyndik

    (@cyndik)


    5 years, 2 months ago

    If a person is not logged in, it becomes difficult to remove items from cart. Each time it is removed, the “adding product to cart” message bar comes on and the product returns. *Sometimes* the third attempt works. Using the little cart icon on the top menu bar will appear to remove product but when go to real cart page, there is the product again.

    Yes, all the usual troubleshooting has been done. I’ve tried the childtheme of Storefront I created, Storefront itself, and two different WordPress themes (Twenty-sixteen and Twenty-Nineteen.) I have turned off all plugins except for WooCommerce and WooCommerce Paypal gateway. Bug still happens.

    I also turned off the CDN cache that comes with a GoDaddy account. Bug still happens.

    There is a remaining GoDaddy cache that comes with their managed WordPress. I cannot turn that off. There are no plug-ins for caching.

    (Since it didn’t make a difference, the site currently has two plug-ins turned back on: Essential Grid and Advanced Custom Fields. Turning them off did not fix bug.)

    WooCommerce won’t look into it unless I license the product with no real promise of it being fixed. GoDaddy blames WooCommerce. Searching finds many reports of cart problems in the middle of 2018 but few reports since.

    Please help, if you can. My poor customer just wants to sell some yarn.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter cyndik

    (@cyndik)

    FYI – I could paste the entire WooCommerce status setting *if you really want me to.* That is a whole lot of text and I’m not sure you folks still want it. I can say that it is all green checkmarks, except for one deactivated plugin (WooCommerce Quickview) that says it has not been tested with current version of WooCommerce.

    Laurena Rehbein

    (@lrehbein)

    Automattic Happiness Engineer

    Hi @cyndik,

    You are definitely onto something, when you mention caching – situations like this are almost always caching-related. Have you reached out to GoDaddy directly on this?

    More information about caching: https://docs.woocommerce.com/document/configuring-caching-plugins/

    However, GoDaddy’s caching might fall outside of the information in this documentation. Hopefully you will get to the bottom of it by speaking with them directly.

    Plugin Support RK a11n

    (@riaanknoetze)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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