Godaddy issues

  • I was working with a Godaddy tech who very kindly trying to help us make a decision on what to do next with our hosting because he was trying to make sure we got the best deal. We also discussed merging our hosting with another delux account several times during the process. This was all great and fine and we even renewed our accounts for a month because between the agents working hours and my husbands on air job they were playing tag phone. In the meantime the hosting expired and even though we were reassured that our sites wouldn’t be deleted, they were.

    I am a long time customer of Godaddy, not only that I am a web developer and I use them for all 121 clients I do web design for and I don’t even subscribe to any type of reseller account which I should have done because at least then I would be getting something out of all the years I suggested them to my clients because I didn’t get any loyalty when it came to my sites.

    The agent was emailing me on my account, I guess he didn’t speak to the billing department and I was told over and over on my last call that their billing was automated therefor no one would have known that the agent and I were indeed working on the best hosting plans for my sites or that we could have merged our sites to the existing delux hosting plan we already had. Now I am told all my work is gone and my question is this, if I can see the accounts on my WordPress account is there anything at all left of my sites stored anywhere on WordPress? In essence if I have the files and the theme, which I do by a miracle have most of on a thumb drive, is there anything left of my sites stored on WordPress anywhere?

    I did do a back up, but wechadca strong power surge at our home and it fried my lap top and my storage unit at home. So if there is a way at all to salvage any of my work, please someone tell me. I have cried, begged, pleaded and even screamed at godaddy support all to no avail. I traveled across the world and spent two weeks emerged in sustainable tourism in Thailand to get the content within just one of those sites and I can never replace that. I can’t help but wonder if the files couldn’t be restored at Godaddy. I have gotten information from wiped hard drives before. If anyone knows how I can get any of the files back, or if any of the contents stored atallin WordPress, please let me know.

    As for Godaddy, when I reup each client this year I will be moving their sites to a new hosting company. I have everything backed up 4 times now out offer that this might happen to one of my many tourism clients, so it won’t be an issue to upload their files to a new host. I have to be able to trust my hosting company, if they won’t double check themselves before deleting files that cost me thousands of dollars then I can’t trust them. They should have procedures in place when their agents are working with a customer and if there were two email addresses in use they should have emailed the most current one or just mentioned verbally at any point that ths might have been an issue during one of the many phone calls. The supervisor admitted to my husband that it was their fault but no one would even bother to see if the files were recoverable until I got very angry with them. It wasn’t a billing issue, in fact back in december I was offering to renew all accounts for the year. I am crushed.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Feel deeply sorry , shocked and scared all at the same time as this seems to be a storm brewing somewhere .. I am presently with go daddy and so far their support has been top notch …But considering the reviews that i have read since yesterday cuminating onto this page i am really worried for my newbie site … Wish you luck Travewriter13 … Pick yourself up , you can overcome this as well

    Thread Starter Travelwriter13

    (@travelwriter13)

    Thank you for your positive and kind words Insuraati they are much appreciated. I have had good luck for many years with Godaddy customer service as well. In fact I feel as though their customer service agent was indeed trying to help us by gathering information on our websites so he could give us the best product for our site’s hosting and for the best price. The issue came in with Godaddy’s automatic billing system. In today’s world of automation Gadaddy wanted to blame the automated system for the error and they said it was our responsibility to pay our bills. I agree about the payment of the Godaddy hosting, and I did pay them on not only my account that they deleted the hosting on but on my other Godaddy accounts as well, two of the, were in fact paid for 10 years in advance, so the money part of the billing wasn’t my issue. The issue was that even though Godaddy had an agent actively working with us and the agent was communicating with us both via my personal email and via our cell phones they never mentioned at any point and time that our data would be deleted. In fact we were comforted by the fact that the agent was working so closely with us and that the questions and issues we were having were indeed being addressed, at least we thought they were.

    So many images are lost, all of my partner’s blogs and articles are lost along with my own and others who wrote for us. We spent countless dollars in the month of December on radio and TV ads and customers began contacting us telling us one of our sites were down even then. That is actually when it all began, you see the hosting had not even expired and wasn’t scheduled to expire for over a week and they had already taken the site down right in the middle of a huge campaign boost that should have brought in thousands in reservations. Instead we had none because the entire time the ads were running our site was down! So the Godaddy agent was trying to make this up to us by working with us to determine the best Godaddy product for our sites. It’s a shame really, we worked so hard on those sites and the entire time they could have been moved to our other account which won’t expire for many years to come. Godaddy should take into consideration who their customers are. Godaddy wanted me to believe it was no fault of their own and I was to blame and that simply wasn’t true. In fact being a business person myself who relies on offsite clients, if one of my clients could not pay or were late I would reach out to the client to both ensure I had the correct billing and make sure there wasn’t some sort of issue. Godaddy used very poor business practices by only sending an email out like they did with no verification that anyone was receiving it and they should have had some record within their billing that they were indeed in contact with us through another email address. I would think a simple phone call or notes within their agent system would have prevented them from losing a client and that could also be automated, a simple red flag telling their system to halt the deletion process that there were other issues involved. Instead Godaddy lost a very long term client and we are on the verge of doing some very major business too.

    I wish you the best of luck with Godaddy, my advice to you though is to back everything up three and four times and maybe even invest in something like Vault Press just to be sure, I know I will. And as far as the customer service at Godaddy, you are correct they can be awesome it’s their automated system that is hurting their bottom line in my opinion. It’s great to have automation but if it means losing a client an automated system should be backed up with a simple phone call or the red flag I mentioned above, especially considering the time, effort and money we invested into this project. I put way too much faith in Godaddy, and like you I was lulled into feeling so secure by their customer service people. Don’t let the same thing happen to you my friend.

    Travelwriter13 , Loads of gratitude for summing up such important issue in an all encompassing reply. I am certainly much better placed to take few important decisions down the lane. The length of your reply seems directly proportional to the amount of pain you must have gone through during this ordeal. Absurd would be an understatement to describe this devil may care attitude of some automated mechanism in place.
    Considering your prowess as web developer and SEO besides managing travel destinations i guess i can help myself a great deal by taking a leaf out of your experience book. Kindly contact at [Redacted]

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    @insuraati, Please do not ask anyone to contact you off these forums.

    @ Andrew Oks sure … Sorry if that was against the rules

Viewing 5 replies - 1 through 5 (of 5 total)
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