GoDaddy Firewall preventing login from Mobile

  • Resolved pravtiw

    (@pravtiw)


    2 years, 6 months ago

    Hi, my website has GoDaddy Firewall enabled. I am facing the following issue ( probably related to access to IP address):

    – When I try using Profilegrid form to login on Android mobile, it shows access denied.

    – Login works with the WordPress login page on mobile but not with Profilegrid.

    – Profilegrid form works well on desktop ( only mobile is facing issue)

    – I raised a support ticket with GoDaddy and they added my mobile IP address to approved list so that I can access from my mobile as well. But any other IP doesnot work.

    Any suggestions what I should do. Getting frustrated with pathetic customer support from GoDaddy.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @pravtiw,

    Thank you for reaching out to us. We checked the login issue by registering a account on your site and we are able to login on site on android phone.

    We are required to analyse the issue on your site. Could you please share the screenacst showing the issue so we can help you in a better way. please raise a ticket?here?in order to allow us assist you further.

    Thread Starter pravtiw

    (@pravtiw)

    I raised a ticket with GoDaddy to get it resolved. I had to make some changes to functions.php for the plugging to work.

    GoDaddy’s reply:

    “It seems that the exact Block ID you are receiving is the BBOT66. You can find the exact meaning of this Block ID on the following link:

    https://labs.sucuri.net/signatures/waf/bbot65-brute-force-bot-blocked/
    “Brute force bot blocked
    When our systems detects a specific bot trying to attack your site using a brute force technique.”

    But usually, triggering the BBOT66 Firewall rule means that your WordPress website is using a non-standard login process and it is failing to set the standard WordPress log in a cookie that the Firewall expects. The Firewall then sees this as potential bad bot behavior and blocks the visitor as a result.

    This can commonly be resolved by adding the following code to your websites functions.php file:

    add_action(‘init’, ‘custom_add_login_cookie’, 1);

    function custom_add_login_cookie(){

    if ( $_SERVER[‘REQUEST_URI’] == ‘/login/’ ) :

    if ( ! isset( $_COOKIE[‘login_cookie’] ) ) :
    setcookie( ‘login_cookie’, 1234567890, time() + 3600 * 24 * 100, ‘/’, ‘bycreators.club’, false);
    endif;

    endif;

    }

    This should then set the required cookie that satisfies the Firewall.

    If you get stuck with this, I’d recommend sharing this information with your web developer for assistance.

    Please let us know if you have any further queries or concerns.`

Viewing 2 replies - 1 through 2 (of 2 total)
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