Go to a level if you don’t renew

I have the same problem. In other words, once a subscription expires, the user should be put on FREE automatically. How do you do that?

Hi @nanomania

Thank you for using Paid Memberships Pro, I’m sorry to hear about this issue you are facing here.

This sounds like the user’s membership level may not be removed during the expiration process. Do you have members with a past expiration date? (i.e. should have already expired but still show as a VIP member)?

@arsenalemusica here is a guide to automatically adjust the user’s membership level to a default one on cancellation/expiration – https://www.paidmembershipspro.com/change-membership-level-on-cancellation-or-expiration/

Hello @andrewza,

Thanks for your answer, I have a price for X time, for example 1 year, at the end of the year if you do not pay it is automatically canceled, but it does not happen to the free member that I have created in paid membership pro, for the guide that It indicates you must be a plus or higher member so I can not see it.

• This reply was modified 4 years, 4 months ago by nanomania.
• This reply was modified 4 years, 4 months ago by nanomania.

Thanks for the feedback @nanomania user’s should automatically cancel if they don’t renew. Are members showing up in the Member’s list with a past expiration date?

Hi @andrewza,

I already saw the problem, what I said earlier was wrong because of me, if they are hidden but there is also a big mistake, when the payment user cancels or does not renew the user happens to have no level, that way it does not show or what I should show the user for free, in wordpres I have even assigned that by default the user who registers is the free one and even so when you cancel in the profile membership it leaves you without level and in the role assigned by wordpress (which I I have configured it to be free) it leaves me in the role of subscriber, so everything I have hidden or not for free user does not work, to give you an example I have the web so that they only work with the 2 free roles and vip that are created with paid mebership pro, so I have configurations so that for free it has access limitations depending on which parts of the web, menu, configuration, in buddypress, etc…

If the vip user cancels or does not renew his profile, he no longer has any level of membership and wordpress assigns him a subscriber, so if you have a menu configured for free and for vip, the subscriber will not see it because only members can see it for free and vip which are those of the membership

Hi @andrewza,

Hello, I would need help with this issue since I can’t find any solution, that I couldn’t enter my website and look at the configuration for it and tell me what is wrong or what should I activate or deactivate? is that now for example doing tests does not change me to any level, once your subscription ends, I have 4 levels, free, monthly vip, quarterly vip and annual vip, I want a vip user not to renew their subscription go to free level, I have installed the role plugin, in worpdress I have assigned that as the main registered user is the free user, in the role plugin I have also assigned the free one, but I don’t know why when I enter the vip user and change the subscription time so that You are canceled when entering your profile, you continue to be a VIP member and that user can continue to have all the VIP content without restrictions.

when the payment user cancels or does not renew the user happens to have no level

You are able to use the ‘pmpro_after_change_membership_level’ hook to give a default membership level/role when the user is cancelling. We set the level_id to 0 when a user expires or cancels.

Here is a link to the ‘pmpro_after_change_membership_level’ – https://www.paidmembershipspro.com/hook/pmpro_after_change_membership_level/

If you need help with the Roles for Membership Level Add On, please open a support ticket on https://www.paidmembershipspro.com as we are not allowed to support non .org plugins on this channel.

Thank you for understanding, I hope this helps get you started.