Gmail sometimes doesn’t send emails

  • I use your plugin in my shop, I have it connected to free gmail (not google workspace) – everything done as in your guide. The problem is that every now and then the email is not sent. There is no rule about it, but on average every fifth email is not sent, even though the rest arrives correctly. Do you have any idea how to solve this problem? I know that gmail is not good for sending mass emails, but my shop only has a few orders a day, so they are not mass quantities.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @tmsn10,

    Thanks for reaching out, and I apologize for the trouble! Please kindly know that the WP Mail SMTP plugin acts as a bridge between your WordPress site and your Gmail account through the Google API. If there’s an issue with sending emails, it is possible that your server is breaking the connection with the Gmail account you have created, or you may have reached the email sending limits of your free Gmail account.

    To find more information, please check the WP Mail SMTP -> Tools -> Debug Events section to see if you can find any errors. For detailed instructions, please refer to:?https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

    In case you have reached the email sending limits of your Gmail account, I suggest configuring an alternative mailer on your site. You can view all the available mailers?here.

    I hope this helps to troubleshoot the issue further.

    Thread Starter Arcy

    (@tmsn10)

    Thank you for your answer @darshanaw

    Unfortunately there are no errors in debugging, my gmail account has not reached its limits either . If there are no errors in debugging, does it mean that the plugin connected correctly to gmail? Could there have been a temporary disconnection? The strangest thing is that most emails work. After customer order product, the plugin sends an email to me and to the customer – sometimes one of them does not arrive. Maybe that’s the reason? That the plugin sends 1 email to me and 2 to the customer and if it does it at the same time, it sometimes fails?

    Plugin Support Darshana

    (@darshanaw)

    Hi @tmsn10,

    Thanks for getting in touch! Since there are no errors in the debugging logs, it’s likely that the plugin is connected correctly to Gmail. You can also send emails to multiple recipients.

    However, intermittent connectivity issues can occur due to server-side downtimes or temporary network problems. While these are often hard to diagnose, they can occasionally disrupt email sending without leaving clear error messages.

    Please contact your web hosting provider’s support team and ask them to check the error logs related to your site to see if they can identify any issues.

    I hope this helps. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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