Global setting for Floating Labels missing

  • Resolved JulianR

    (@julianrush)


    4 years, 4 months ago

    Hi

    I want to change the global setting for Floating Labels on legacy forms but the setting seems to have disappeared! It’s available on each form as Global Option/Enabled/Disabled in the Form Template > Form Display. But I can’t find the Global Option!

    I believe it used to be in Settings -> Default Options -> Form Fields. Has it been removed deliberately in recent versions of the plugin?

    I ask because I have been testing the new PayPal Donations gateway which has not been working on my legacy forms. I have eventually resolved the issue by disabling Floating Labels on the forms (I have raised this with your customer support team over the last couple of weeks – ticket #80335). There appears to be a bug in the way the paypal-commerce.js script handles legacy forms where Floating Labels are enabled.

    Regards

    Julian

    • This topic was modified 4 years, 4 months ago by JulianR.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @julianrush,

    Happy to clarify here.

    Since GiveWP 2.7.0 the global setting was removed but it’s not supported when using the multi-step donation form. In this case, if you’d like to use it, you need to use the legacy donation template and then enable it per form.

    I do apologize for my slow turnaround on this one.

    Please let us know if you have further questions on this or need any additional assistance!

    Thread Starter JulianR

    (@julianrush)

    Hi Matheus No problem with the delay. But, as my original post said, I was asking about legacy forms in the first place, not the new multi-step forms. As I said, I had already worked out that I could manage floating labels on a per form basis but the settings tab for legacy form templates still offers the global option even though it is no longer available. My original point remains: if you enable floating labels on legacy forms (on a per form basis) it stops the New PayPal donations gateway from displaying the PayPal button. Chrome inspector confirms that the html generated when floating labels are enabled cannot be parsed by paypal-commerce.js as it is currently coded. Cheers Julian

    • This reply was modified 4 years, 2 months ago by JulianR.
    • This reply was modified 4 years, 2 months ago by JulianR.
    Thread Starter JulianR

    (@julianrush)

    Hi Matheus Just to add, the new PayPal donations gateway works fine on the same legacy form if floating labels are disabled or if the form is switched to multi-step. J

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @julianrush,

    Thanks for explaining this issue. I saw that you already reported it to the development team here https://feedback.givewp.com/bug-reports/p/floating-labels-on-legacy-forms-should-not-break-the-new-paypal-donations so they can take a look at it.

    I’ll close this ticket here and you can follow up on the progress on the feedback site, as all the updates will be posted there.

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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