global email setting not saving

  • Resolved marseem

    (@waseemsannib)


    1 year, 9 months ago

    Hello,

    I would like to mention about my issue while using the plugin. Once I click save for the global email setting nothing apparently is saving.

    Any support?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @waseemsannib,

    Sorry for the delayed response. If you are still facing issues with saving the settings then can you please check the browser console and see if there are any errors displayed? If you see any errors then please share a screenshot of the error so we can have a better understanding of what might be causing this issue.

    Thank you!

    Thread Starter marseem

    (@waseemsannib)

    Thank you for the support.

    I have fixed that problem but I am facing another one.

    the email template is different in mobile devices. The footer on laptops is good while on mobile devices is different. I don’t know how to fix this.

    th

    Thanks

    Hi @waseemsannib,

    Can you please share a screenshot of the email templates and the issue that you are facing so we can better understand the problem.

    Thank you!

    Thread Starter marseem

    (@waseemsannib)

    You can see on the following screenshots.

    on mobile the headline is very small while it is big on the email template. It appears same on laptops devices while not on mobiles.

    Also, the social media icons. They appear vertical on mobiles while correct ( horizontal ) on laptops.

    https://ibb.co/98tKXw4
    https://ibb.co/yV2QvVb
    https://ibb.co/Wfyd6vC
    https://ibb.co/3v5Z8gv

    Hi @waseemsannib,

    Can you please submit a support ticket here, so we can take a deeper look into the email template that you have created and test it out on our end.


    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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