GiveWP Paypal donations or pay with card keeps disappearing

Hey @gravnetic,

Glad you reached out.

From what I can see in our records, your site is the only one that is facing this issue, so it makes me think that this is happening particularly on your site.

You can also have a third-party plugin like a caching plugin that could prevent it from working as expected. Make sure you whitelist GiveWP from it.

You need to make sure that all the pages related to GiveWP are whitelisted from your cache systems (it depends on the service you are using: a plugin or server). The URL includes:

any page with a donation form on it and/or the donation form URL itself
the /donation-confirmation/ page
the /donation-failed/ page
the /donation-history/ page
the /recurring-donations/ page (if applicable)

After that, reconnect PayPal to your site. Let us know if it worked as expected.

Have a great day ??

Thank you @matheusfd,

I have reviewed my server, cron tasks, the cache (100% disabled caching until I figure this out) exclusions as you referenced, Cloudflare, plugins, the PayPal live api, and it still continues…

…I am disconnecting and reconnecting the API each morning which works until the nightly. I don’t think this is GiveWP, but rather something on PayPal’s end. Just not sure what to do about it. Any further advice is appreciated.

Sincerely,

@gravnetic

Hi @gravnetic,

We’ve seen various errors with folks trying to connect to the PayPal Donations gateway, and at this point all issues point toward something on PayPal’s side. We are working closely with PayPal to resolve these issues, and figure out what’s going on, but as I said, the issues are all on PayPal’s side at this point.

Here’s what has worked for some folks:

It seems that using an incognito browser somehow aids in making the connection. So try logging into your WordPress site in an incognito browser and see if that connects without issue to PayPal.

If you are still unable to connect even when connecting with an incognito browser, we’d like to gather a bit more information about what’s going on, and have set up a special form to gather that information. Please fill out this form as completely as possible: https://givewp.com/paypal-onboarding-reports/

We’re also tracking issues connecting to PayPal on this feedback, and I’ve added your comments as an internal comment for our team to see: https://feedback.givewp.com/bug-reports/p/paypal-donations-fails-to-connect

Here’s how we’d recommend interfacing with PayPal on this, in addition to us sending along that information. Send them a support request with the following:

Greetings!

I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I’m given the following message from GiveWP:

(insert the error messages you are seeing)

Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.

As soon as we know anything more, we’ll pass it along!

Thanks!