Give WP plugin error for Paypal donations

Hi @elin2019,

Glad you reached out, we’ll get to the bottom of this PayPal issue.

First, I’ll need a little information to get started:

Send along your system information. Your system information is one of the most helpful tools for us to use when we start digging in to a potential issue. It gives us a peek at your site’s environment, which can give us helpful clues. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

Next, I’ll need to know which type of PayPal you are trying to connect to. GiveWP supports integrations for PayPal Donations and PayPal Standard, and I’ll need to be sure which one you are working with.

One very quick tip here: A common reason we see this is when folks connect to PayPal Donations, but are actually intending to use PayPal Standard. You’ll want to double check that you are connecting and activating the same type of PayPal.

Once I have a little more context, I’ll be able to hop right in. Let me know if you have any questions about this, I’m happy to help.

Hi Stephanie,

Please see the system report below. We are using PayPal business account. I assume that would be a standard PayPal account. Please let me know how I can verifyany specifics regarding the Paypal integration.

Thank you,
Elle

### WordPress Environment ###

Home URL: https://kseniawire.com
Site URL: https://kseniawire.com
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%category%/%postname%/
Show on Front: page
Page on Front: Home (#15)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, wc-active, wc-switched, wc-expired, wc-pending-cancel, spam, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: GoDaddy/Media Temple
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.0.25
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
PHP Max Upload Size: 512 MB
cURL Version: 7.71.0, OpenSSL/1.1.1p
SUHOSIN Installed: –
MySQL Version: 5.7.39
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.23.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: –
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://kseniawire.com/donation-confirmation/
Failure Page: https://kseniawire.com/donation-failed/
Donation History Page: https://kseniawire.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card, Stripe - Checkout, Stripe - SEPA Direct Debit, Stripe - BECS Direct Debit, PayPal Standard, PayPal Donations
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: December 9, 2022 12:39 am

### Active GiveWP Add-ons ###

### Other Active Plugins ###

Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Custom Twitter Feeds: by Smash Balloon – 2.0.3
Elementor: by Elementor.com – 3.8.1
Envato Market: by Envato – 2.0.7
Hide My WP Ghost Lite: by WPPlugins - WordPress Security Plugins – 5.0.17
Increase Maximum Upload File Size: by Imagify – 2.0.4
Jetpack: by Automattic – 11.5.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.8
Qi Addons For Elementor: by Qode Interactive – 1.5.5
Qode Framework: by Qode Interactive – 1.1.6
Really Simple SSL: by Really Simple Plugins – 6.0.11
Slider Revolution: by ThemePunch – 6.5.8
Smash Balloon Instagram Feed: by Smash Balloon – 6.1
W3 Total Cache: by BoldGrid – 2.2.7
WebOn Core: by Qode Interactive – 1.1.1
WooCommerce: by Automattic – 7.1.0
WooCommerce Payments: by Automattic – 5.1.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.0
WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1

### Inactive Plugins ###

Akismet Anti-Spam: by Automattic – 5.0.1
Hello Dolly: by Matt Mullenweg – 1.7.2

### Active MU Plugins ###

WordPress automation by Installatron: by  –

### Theme ###

Name: WebOn
Version: 1.3
Author URL: https://qodeinteractive.com
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Hi Stephanie,

I was able to resolve the issue. The PayPal setting was set to donations BUT the PayPal account is a Business account. So, standard, once I disconnected and reintegrated using the standard setup it worked! – Thank you for your help. A quick note – I think the plugin is excellent, love that you can customize it and color code it to match your branding colors. But I think as I was researching while troubleshooting the issue the app needs a better description of how to integrate with PayPal as I saw many others describing the exact same issue. Perhaps you can just add the info regarding the two PayPal account setups in the plugin dashboard. I think it would help a lot as the ” how to ” is not as descriptive as your feedback to me was ( Unless I missed it somewhere in the tutorial section.

Thanks again.

Best,
Elle

Hi @elin2019,

I’m very happy to hear you are connected, that is great news!

I’m also very happy that you shared your thoughts about the clarity of the connection process with PayPal, and your experience with our documentation. I happen to be the Documentation Project Manager here at GiveWP, and feedback like yours helps me make necessary changes so our users have the best possible experience when they are in those docs. I’ve added this to our roadmap as a point for improvement for both our knowledge base, and as a possible notation in the admin screen. GiveWP users should never walk away from our docs confused about setup, and I am more than happy to make those changes happen. Thanks again for sharing those insights!

Because you mentioned enjoying customization, I also want to send along a couple links to keep you up to date on a big project our development team is working on: GiveWP 3.0 and NextGen. It puts customization for donation forms right at your fingertips.

This is a mini informational article written by our Head of Development that shares some details: https://givewp.com/lps/next-generation-donation-forms/

And we have a video with some NextGen information here: https://www.youtube.com/watch?v=wCN_M5xvPNY

I think the NextGen is going to be a really great fit for you, so definitely give this a look. In the meantime, if you have any questions moving forward you can create a new ticket here and we’ll be happy to give things a look. Have a great day, and happy fundraising!