Give WP form works only for logged in users

Hi @adi_wordpress,
Glad you reached out. It sounds like you’ve isolated the issue as a conflict with Elementor and GiveWP. I’d like to test this as well to see if the issue is replicable, and I’ll need a little more information to get started:

First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.

Next, send along very clear steps detailing how you came upon the issue. I’ll be “following in your footsteps”, so the more detailed the steps, the better.

Keep me posted, and if you have questions in the meantime I’m happy to help.

WordPress Environment

Home URL: https://shalva.wpengine.com
Site URL: https://shalva.wpengine.com
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#21)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, hidden, give_subscription

Server Environment

Hosting Provider: WP Engine
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
PHP Max Upload Size: 50 MB
cURL Version: 7.74.0, OpenSSL/1.1.1n
SUHOSIN Installed: –
MySQL Version: 5.7.41
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

GiveWP Configuration

GiveWP Version: 2.25.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?Donation Processing Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access?New Fundraiser Joined - No Approval Needed?New Fundraiser Joined - Needs Approval?New Team Created - No Approval Needed?New Team Created - Needs Approval?New Donation Team Captain?New Fundraiser Joined Team?New Team Profile Created?New Team Profile Approved?New Donation Individual Fundraiser?New Donation Team Fundraiser?New Fundraiser Profile Approved?New Fundraiser Profile Created?Daily Email Report?Weekly Email Report?Monthly Email Report?Renewal Receipt Email?Admin Renewal Receipt Email?Subscription Cancelled Email?Admin Subscription Cancelled Email?Subscription Completed Email?Subscription Reminder Email?Subscriptions Email Access?Subscription Payment Failed Email
Upgraded From: 2.25.2
Test Mode: Enabled
Currency Code: ILS
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://shalva.wpengine.com/donation-confirmation/
Failure Page: https://shalva.wpengine.com/donation-failed/
Donation History Page: https://shalva.wpengine.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Stripe - Credit Card, PayPal Standard, Authorize.Net - Credit Card, convergepay Gateway - Onsite, Cardcom Payment Gateway
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: April 4, 2023 10:04 am

Active GiveWP Add-ons

Give - Annual Receipts: ? Licensed – by GiveWP – 1.1.0
Give - Authorize.net Gateway: ? Licensed – by GiveWP – 2.0.2
Give - Currency Switcher: ? Licensed – by GiveWP – 1.5.2
Give - Email Reports: ? Licensed – by GiveWP – 1.1.4
Give - Fee Recovery: ? Licensed – by GiveWP – 1.10.1
Give - Form Field Manager: ? Licensed – by GiveWP – 2.0.4
Give - Funds and Designations: ? Licensed – by GiveWP – 1.2.0
Give - Manual Donations: ? Licensed – by GiveWP – 1.6.1
Give - PDF Receipts: ? Licensed – by GiveWP – 2.3.13
Give - Peer-to-Peer: ? Licensed – by GiveWP – 1.6.1
Give - Per Form Gateways: ? Licensed – by GiveWP – 1.0.2
Give - Recurring Donations: ? Licensed – by GiveWP – 2.3.0
Give - Salesforce: ? Licensed – by GiveWP – 1.1.0
Give - Stripe Gateway: ? Licensed – by GiveWP – 2.5.0
Give - Text-to-Give: ? Licensed – by GiveWP – 1.0.3
Give - Tributes: ? Licensed – by GiveWP – 1.6.0

Other Active Plugins

Advanced Custom Fields Multilingual: by OnTheGoSystems – 2.0.3
All-in-One WP Migration: by ServMask – 7.74
All-in-One WP Migration Unlimited Extension: by ServMask – 2.50
Better Find and Replace: by CodeSolz – 1.4.7
Cardcom Gateway for GiveWP: by Gold ENSIO – 0.1
Classic Editor: by WordPress Contributors – 1.6.3
convergepay Gateway for GiveWP: by GiveWP - GoldEnsio – 0.1.0
Crocoblock Wizard: by Crocoblock – 1.2.5
Download Plugins and Themes from Dashboard: by WPFactory – 1.8.2
Duplicate Page: by mndpsingh287 – 4.5.1
Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1
Elementor: by Elementor.com – 3.13.2
Elementor Pro: by Elementor.com – 3.13.1
Error Log Monitor: by Janis Elsts – 1.7.5
FacetWP: by FacetWP, LLC – 4.1.8
FacetWP - Elementor: by FacetWP, LLC – 1.7
FacetWP - Flyout menu: by FacetWP, LLC – 0.8.1
FacetWP - Multilingual support: by FacetWP, LLC – 1.0.1
Health Check & Troubleshooting: by The www.remarpro.com community – 1.6.0
HT Mega – Absolute Addons for Elementor.: by HasThemes – 2.1.2
JetElements For Elementor: by Crocoblock – 2.6.9
JetEngine: by Crocoblock – 3.1.3
JetMenu: by Crocoblock – 2.2.4
JetProductGallery: by Crocoblock – 2.1.11
JetSmartFilters: by Crocoblock – 3.1.0
JetTabs For Elementor: by Crocoblock – 2.1.21
JetTricks: by Crocoblock – 1.4.3
MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3
Make Column Clickable Elementor: by Fernando Acosta – 1.4.0
One Click Accessibility: by One Click Accessibility – 2.1.0
Piotnetforms Pro: by Piotnet – 2.0.25
Read More Without Refresh: by Eightweb Interactive – 3.3.1
Redirection: by John Godley – 5.3.10
Server IP & Memory Usage Display: by Apasionados, Apasionados del Marketing – 2.1.0
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.2.1
Simple Custom CSS and JS: by SilkyPress.com – 3.43
Site Kit by Google: by Google – 1.96.0
Toolset Types: by OnTheGoSystems – 3.4.19
Tutor LMS: by Themeum – 2.1.9
Tutor LMS Certificate Builder: by Themeum – 1.0.4
Tutor LMS Elementor Addons: by Themeum – 2.0.7
Tutor LMS Pro: by Themeum – 2.1.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.23.3
Visibility Logic for Elementor: by StaxWP – 2.3.4
WooCommerce: by Automattic – 7.5.1
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.1.2
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WPCode Lite: by WPCode – 2.0.9
WP Crowdfunding: by Themeum – 2.1.3
WP Crowdfunding Pro: by Themeum – 11.2.3
WP File Manager: by mndpsingh287 – 7.1.8
WPFront Scroll Top: by Syam Mohan – 2.0.7.08086
WPML Media: by OnTheGoSystems – 2.7.2
WPML Multilingual CMS: by OnTheGoSystems – 4.6.3
WPML SEO: by OnTheGoSystems – 2.1.0
WPML String Translation: by OnTheGoSystems – 3.2.5
WP phpMyAdmin: by Puvox.software – 5.2.1.02
Yoast SEO: by Team Yoast – 20.4

Inactive Plugins

Akismet Anti-Spam: by Automattic – 5.1
Cardcom Gateway for GiveWP: by Gold ENSIO – 0.1
CardCom Payment Gateway: by CardCom LTD – 3.4.7.9
Copy & Delete Posts: by Copy Delete Posts – 1.3.9
Flexible Elementor Panel: by WebMat – 2.3.9
Formidable Authorize.Net: by Strategy11 – 2.01
Formidable Forms: by Strategy11 Form Builder Team – 6.1.2
Formidable Forms Pro: by Strategy11 – 6.1.1
Formidable PayPal Standard: by Strategy11 – 3.09
Formidable Salesforce: by Strategy11 – 2.04
Formidable Stripe: by Strategy11 – 2.07
Formidable Surveys: by Strategy11 – 1.0.06
Genesis Blocks: by StudioPress – 1.5.4
Give - BitPay: by GiveWP – 1.0.0
LearnPress: by ThimPress – 4.2.2.4
OTGS Installer: by OnTheGoSystems – 3.0.4
Really Simple SSL: by Really Simple Plugins – 6.2.3
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1
WPML CMS Nav: by OnTheGoSystems – 1.5.5

Active MU Plugins

create-admin-user.php: by –
EasyWP Plugin: by Namecheap, Inc. – 1.0.1.1
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
Health Check Troubleshooting Mode: by – 1.9.0
WP Engine Cache Plugin: by WP Engine – 1.1.3
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

Theme

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Here are the steps to follow to get the issue
1-> Open this url https://shalva.wpengine.com/donate-today
2-> Select USD currency , fill form and select credit card as payment gateway.
you can use test card number (4242424242424242)
3->Once payment will be done the loader will be keep loading and success confirmation frame will not render.
Please note this issue only happen when user is not logged in

I was just waiting for the help!

Please help, as this is very urgent task to fix!

Hi, @adi_wordpress.

I noticed you are using several paid plugins. In this case, please reach out via Priority Support here https://givewp.com/priority-support/, and reference this ticket, and I’ll help you with any issues you might have. Unfortunately, we are not allowed to support paid plugins here in the support forum.

Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!