Give Will Not Connect with Paypal

  • Resolved wefrank

    (@wefrank)


    7 years, 3 months ago

    Hello! I don’t know what I’m doing wrong. I set up a donation page that is successful on this website’s “Support Us” page https://www.wethepeoplenigeria.org/support-us/ it goes through and links to donate page to Paypal without having to log in.

    However, I made a sister site with a donation page https://www.figainc.org/support-us/ and it links to a totally different bank account but it takes you to a Paypal Login page when you click to donate on that one.

    What am I doing wrong? I’ve spent like 3 hours trying to figure out how I have this one configured differently than the other one. ?? The settings are set with guest donations “enabled” and registration set to “none”. My email address for this separate paypal account is correct. I cleared the cache. I also tried this that was suggested in another post :

    1) Delete all cached data you have for your site. Through whatever caching plugin you have, or server caching, or deactivate Cloudflare — clear and deactivate ALL caching

    2) If you didn’t see the “Upgrade donor info” alert on your site, then please navigate to this URL for YOUR website: yourwebsite.com/wp-admin/index.php?page=give-upgrades&give-upgrade=give_v18_upgrades_form_metadata — That will force the upgrade process to happen.

    Thank you for any help you can give. We are missing donations right now because I can’t figure this out! ??

    3) Double-check your form and make sure it’s still set to “None”. Then check it on the front-end — it should be fine.

    4) Reactivate your caching plugins/services

    I can’t find anything that tells me what to do if this doesn’t automatically let you donate and I don’t remember what I did when I set up Paypal for the first one. Thank you!

    Wendy

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter wefrank

    (@wefrank)

    Wow, that “Thank you for any help you can give. We are missing donations right now because I can’t figure this out ?? ” was supposed to go under the #4. Sorry for that mixup.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Unfortunately, this isn’t under our control. PayPal serves different ways for a wide variety of reasons that they do not explain very well at all. The only thing that changes that on our end is whether you set your paypal payments to be registered as “Payments” or “Donations”. See our FAQ on that here:
    https://givewp.com/documentation/core/payment-gateways/paypal-standard/faq/

    That FAQ also highlights all the different ways PayPal sometimes redirects users.

    Thread Starter wefrank

    (@wefrank)

    Hi! I’ve read that page so many times I can’t even count! Lol. I’m just confused, is it my email address that is the connection between Paypal and my Give plugin setup? Just the email address and no other thing I had to do? Becuase I don’t remember what I did for the first website but I did that one right. But this one, I installed the plugin and added my email address for that account and it’s not working. As there a key or some kind of API thing I have to do or something else? Or merely enter the email address? Thanks

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    For PayPal Standard, the only thing you need is your PayPal email address — there is NO other settings besides the “Payment” or “Donation” setting. It’s possible that PayPal support can clarify what is happening. Perhaps it’s a matter of where your other website is hosted at and PayPal changes it based on the region. It’s hard to say.

    Thread Starter wefrank

    (@wefrank)

    Ok thanks!!

    Hey Wendy. Did you ever get this working? I’m running into what I think is the same issue. I’m trying to setup donations through paypal using Give, and I’m receiving the following message:

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    Verified that the correct email address is being used (which is to say, the email associated with the paypal account). Not sure what else to do.

    Thanks for any info you might provide here…

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @pauhana — I would suggest reaching out to PayPal support on this. PayPal Standard is designed to be as easy as possible and only requires the email address in order to work correctly. There must be some sort of mis-configuration in one way or another with your PayPal account, and PayPal Support would be best positioned to resolve that for you.

    If they provide you with additional insights that might impact Give, definitely let us know.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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