Give isn’t sending emails

HI there,

Sorry you’re having trouble. We don’t have other reports of this issue so most likely it’s something unique about your WordPress environment or configuration of plugins/theme. Please provide the following information so I can help further:

1) Provide a link to your Give form, and add the Test Donation gateway so I can test it
2) Provide your System Info by going to “Donations > Settings > System Info”
3) For good measure, make sure that your Donation Confirmation page is excluded from any and all caching you might be using.

Let me know on those items. Thanks!

Hi there:

I have the same problem with email. When i click on the Sent Test Email button, I got the message The test email has been sent. But i never receive the email. Used Check Email plugin to confirm that emails being sent out ok. Tried a $1 donation and Email Cop showed that nothing sent out. Below is my system info. Thank you so much for your help.

Here is the link to the form: https://vnhope.org/donations/donate-to-vnhope/

I don’t know how to do item 3 though.

### Begin System Info ###

— Site Info

Site URL: https://vnhope.org
Home URL: https://vnhope.org
Multisite: No

— Hosting Provider

Host: DBH: tnh1626409510164.db.10465638.hostedresource.com, SRV: vnhope.org

— User Browser

Platform: Apple
Browser Name: Chrome
Browser Version: 54.0.2840.71
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_10_5) AppleWebKit/537.
36 (KHTML, like Gecko) Chrome/54
.0.2840.71 Safari/537.36

— WordPress Configuration

Version: 4.6.1
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Innovation Extend 2.5
Show On Front: posts
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
Admin AJAX: Accessible
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, refunded, failed, revoked, cancelled, abandoned, spam

— Give Configuration

Version: 1.6.4
Upgraded From: None
Test Mode: Disabled
Currency Code: USD
Currency Position: before
Decimal Separator: .
Thousands Separator: ,

— Give Page Configuration

Success Page: https://vnhope.org/donation-confirmation/
Failure Page: https://vnhope.org/transaction-failed/
Give Forms Slug: /donations

— Give Gateway Configuration

Enabled Gateways: PayPal Standard, Test Payment
Default Gateway: PayPal Standard

— Must-Use Plugins

— WordPress Active Plugins

Akismet: 3.2
Check Email: 0.3
Formidable: 2.02.09
Give – Donation Plugin: 1.6.4
Jetpack by WordPress.com: 4.3.2
UpdraftPlus – Backup/Restore: 1.12.23
Woo Checkout Field Editor Pro: 1.1.2
WooCommerce: 2.6.7

— WordPress Inactive Plugins

Donations for WooCommerce: 1.0.7
Email Cop: 0.1.1
Hello Dolly: 1.6
Welcome to WordPress: 1.0
WooCommerce PayPal Powered by Braintree Gateway: 1.2.5

— Webserver Configuration

PHP Version: 5.3.6
MySQL Version: 5.5.43
Webserver Info: Microsoft-IIS/7.0

— PHP Configuration

Safe Mode: Disabled
Memory Limit: 256M
Upload Max Size: 8M
Post Max Size: 8M
Upload Max Filesize: 8M
Time Limit: 300
Max Input Vars:
URL-aware fopen: On (1)
Display Errors: On (1)

— PHP Extensions

cURL: Supported
cURL Version: 7.21.0
zlib: Supported
GD: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
DOM: Installed
MBString: Installed

— Session Configuration

Give Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: C:\Windows\Temp\
Use Cookies: On
Use Only Cookies: On

### End System Info ###

I tested the “Send Test Email” button and I did see a minor issue with it actually. But it did nevertheless send the email correctly for me. You can track our progress on this issue here:
https://github.com/WordImpress/Give/issues/1231

In the meantime, here’s a couple things I’d work on:

1) Please confirm that the Donation was actually marked in Give as “Complete”. That email won’t send until the Donation is completed.
2) Your cURL version is over 7 years old. If your host can update that to 7.40 at minimum that would be excellent
3) Please deactivate all plugins and try again. It’s possible one of your plugins is causing the conflict.
4) Review our doc on Troubleshooting Email issues and see if that helps you have more clarity:
https://givewp.com/documentation/core/settings/emails/troubleshooting-common-email-problems/

Let me know how that goes.

Thank you for your response.

1) Please confirm that the Donation was actually marked in Give as “Complete”. That email won’t send until the Donation is completed.Yes, a test donation was marked as “Complete”.
2) Your cURL version is over 7 years old. If your host can update that to 7.40 at minimum that would be excellent. I am not sure if godaddy will do that for me but i will try.
3) Please deactivate all plugins and try again. It’s possible one of your plugins is causing the conflict. I did try but it did not help.
4) Review our doc on Troubleshooting Email issues and see if that helps you have more clarity:. I have done this prior to posting here. Thanks.

Can you clarify what you did specifically from the Troubleshooting Email doc? Which actions did you take from that besides using Email Cop? Did you try the Postman plugin?

I would also check with GoDaddy support on this. See if they have any insight.