Give error message when a user tries using multiple coupon codes.

Hi @pipin3000

You should tick the box Individual use only if you don’t want a coupon to be used in combination with other coupons. That’ll automatically display an error message if the user attempts to do so.

Link to image: https://snipboard.io/WL9oIg.jpg

I hope this helps!

Hi Margaret

This is really odd because I have ticked that box already, this definitely used to be the case but not sure why recently it doesn’t work.

So when a user inputs a second discount code, the first one will get overridden and a success message “Coupon code applied successfully.” will appear.

Any thoughts on this?

Any function that I can use to do this manually perhaps?

Thanks

Hi @pipin3000

I’ve tried this on my test site which has the latest versions of WordPress, WooCommerce and Storefront (default theme), and I could not reproduce the same issue – an error message shows up when applying more than one coupon:

Link to image: https://snipboard.io/c4ADUf.jpg

You’ll first want to do a conflict test to determine if the issue is coming from a plugin/theme conflict. The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Test to see if the issue has been resolved

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi Maykato

I have just disabled all plugins besides “Woocommerce” and switched over to storefront theme, this is on a staging website so I can do some testing.

The link is https://www.staging39.myconsumables.com/ and I am using coupon codes “test10” and “test20” and it’s still doing the same thing.

I have no scripts running, plugins or themes that could conflict with Woocommerce and cause this issue. Im extremely baffled.

Any suggestions?

hi @pipin3000

To troubleshot further, could you provide the following?

Screenshots of “test10” and “test20” settings: I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

https://snipboard.io/IEHRFN.jpg
https://snipboard.io/FYrUym.jpg
https://snipboard.io/k04PrC.jpg
https://snipboard.io/pD6F8b.jpg

### WordPress Environment ###

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Site address (URL): https://www.staging39.myconsumables.com
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### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
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WooCommerce Support: ?

### Templates ###

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### Action Scheduler ###

Complete: 9,774
Oldest: 2021-12-25 09:39:39 +0000
Newest: 2022-01-24 15:58:01 +0000

Failed: 2
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Newest: –

Pending: 8
Oldest: 2022-01-24 16:03:01 +0000
Newest: 2022-02-06 00:01:29 +0000

### Status report information ###

Generated at: 2022-01-24 16:02:47 +00:00

Hi Maykato

Please let me know if I have done this right,

Thank you

Hey,

Could anyone help with this?

Thanks

Hi @pipin3000,

Thanks for reporting this issue!

It sounds like this may be a bug that you’ll want to report at GitHub. The developers use GitHub for issues like this one. You can open up a new bug report here:

https://github.com/woocommerce/woocommerce/issues/new/choose

Something similar was raised on this thread where developers confirmed it was working correctly at the front end and the issue only happened when admin created a manual order.

Using the latest WooCommerce core version apparently, it doesn’t work on the front end either, so you might want to reference that thread to allow developers to take a closer look.

Cheers.