Give “Editor” Role the capability of using the TS Video Gallery Plugin

  • Resolved SunnyOz

    (@sunnyoz)


    10 months, 3 weeks ago

    I am the administrator for a website I created for my Client. The client only has a login for the role of Editor.

    I have installed and created a Gallery using your plugin, under my role as Administrator. All looks good.

    However, when I login as my Client (with only the Editor role), I can’t see the TS Video Gallery plugin listed under the Dashboard menu (on the left -hand side).

    I have the USER ROLE Editor plugin installed on this site. I looked in there for the capabilities list, and your plugin isn’t listed, so I can’t give the Editor role access from their either.

    How can I give the Editor role full access to use your plugin (creating, editing, deleting, etc)

    Thanks,

    SunnyOz

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear sunnyoz

    This feature is available in Pro version.

    Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

    Customer satisfaction is our priority and we do our best to make your experience even better.

    Thank you very much.

    Thread Starter SunnyOz

    (@sunnyoz)

    Sorry, but I think that is totally unacceptable. I understand keeping advanced plugin options for the pro version. But having the ability to actually use the plugin by all users is a very basic WordPress functionality and is what anyone looking to use your plugin would expect.

    It looks like I will have to go back searching for another plugin to use. Which is unfortunate, since I have already spent several days setting this up for my client. Not to mention that it looks bad for me, to have said I have a solution, when in fact I did not!

    I just had a look on your site, and couldn’t find anywhere that says this free version is only to be used by the Administrator role. In addition, I couldn’t find anywhere that says it IS available to other WP user roles if you upgrade to pro.

    Even if you can prove that upgrading to “Pro” will give me this very basic functionality, I can’t see anywhere that tells me if the purchase is a one-time charge, or a monthly or yearly one. (My client would be OK with a one-off payment to upgrade but not an ongoing fee.)

    • This reply was modified 10 months, 3 weeks ago by SunnyOz. Reason: Showing that the plugin doesn't state it is limited to only be used by the Admin role
    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear sunnyoz.

    Thank you for contacting us. Our team is always ready to help you.

    Sorry, but now we don’t have such an opportunity. But now our team is working on a video gallery plugin. We’re making a big change. Added a lot of functions and options.

    Customer satisfaction is our priority and we do our best to make your experience even better.

    Enjoy the plugin, but in the meantime, feel free to open a new thread if you have more questions.

    Thank You very much.?

    Resposta horrível do editor do plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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