• Resolved kemsir

    (@kemsir)


    Hello,

    Is there a way to automatically make a new user a support agent? I’ve made an agent admin user, that can register new accounts and give them to his workers, but in order to let the admin have the ability to assign agents to a ticket, the new accounts need to have a role in SupportCandy’s system. I can currently only set which WordPress role the new account automatically has(native WP roles like Subscriber, Editor, Administrator + new ones, that I’ve made myself). I’d need to set the accounts actual SupportCandy roles manually in the backend.

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  • Plugin Author SupportCandy

    (@supportcandy)

    Hello @kemsir

    The system do not consider every user as an agent. It is up to administrator to whom he want to make an agent.

    If you have this specific requirement, we can not accept this as a feature but we can provide you paid customization. Please create a ticket on our website so that one of our agents will get in touch with you.

Viewing 1 replies (of 1 total)
  • The topic ‘Give a role to new users’ is closed to new replies.